Next VacayReviews of nextvacay.com

Response from Next VacayNov 30, 2020

Thank you for getting in touch with us and sharing your feedback, Benjamin. We always appreciate hearing from our members about their experience so we can continue to improve our services and support. I'm very sorry to hear you didn't find the deals to be very helpful and that they weren't what you were looking for. To clarify, the additional travel website you mentioned using offers a different set of services from our own, so that is one reason for the difference in deals that you received. Our website explicitly states that we are a flight deal alert service, and that we send those deal alerts directly to your email so you can go directly to the airline to book. To ensure our members are satisfied with our product, we offer a 30-day free trial period along with a 6-month money-back guarantee so members can request a refund of their first membership charge a full 6 months after being billed. Though travel has slowed in recent months, we are still looking for opportunities for our members to take advantage of further out and into next year and we are continuing to provide those opportunities to our members. We did not receive any complaints about the deals or our service and your subscription was neither canceled nor set to non renew, so it automatically renewed as stated in our Terms of Service. You also mentioned that you reached out previously and attempted to cancel but never received a response from our team. As addressed in the conversation you had with our customer support representative on chat, no previous cancellation request was ever submitted under the info you used to contact us on October 7th. However, if you used a different email or info to reach out previously and request to cancel that is definitely something we'd like to address and fix for you. Please reach out and provide that information to our team at [email protected] so we can review and make sure that's corrected for you ASAP. Thank you.

Response from Next VacayNov 16, 2020

Thanks for sharing your feedback, Jen. We always appreciate the opportunity to address your concerns. We are still continuing to find and send out deals and provide our service to our members, so that is why we are continuing to charge for membership. To clarify, we are not sending just any deals we find but specifically looking for deals that our members can safely take advantage of and can plan to take much further out if necessary, such as in the summer or fall of 2021. We're also finding those deals through airlines with flexible policies, so there are options in the event that a flight is canceled or you're no longer able to travel come your trip date. Of course, we completely understand that even with these precautions, some members may not interested in traveling currently and with everything else going on, may wish to or need to stop their service until such a date in the future when they can travel once more. Members are free to cancel their subscription at any time or set their subscription to non renew if they don't wish to be charged for another year of deals. We understand you weren't pleased to be charged the annual membership fee, but as your subscription was still active and had not been canceled or set to non renew, you continued to receive our service and this is why the membership fee was charged. We did not receive any complaints about the deals or the service you received, so we were not aware of any issues. Our team has reached out in via email in hopes to address your concerns fully, so you can respond to our email or reach us directly at [email protected] with anything else you need.

Response from Next VacayOct 30, 2020

Thanks for reaching out to share your feedback with us, Jerrica! We're sorry to hear you've had some issues with your membership, and we want to make sure that's resolved for you ASAP! Rest assured, if you've canceled your subscription with us, we will not attempt to charge your card beyond that cancel date. If your subscription is currently active and you need help with canceling, you can contact our team at [email protected] with your information so we can address this issue for you and make sure it's squared away immediately. Our team responds to all emails within 24 hours and to most emails within just a few hours! Please don't hesitate to contact us if you have any questions about the status of your subscription or need further assistance with canceling so our team can help!

Response from Next VacayOct 20, 2020

Thank you for reaching out and sharing your feedback with us, Nikki. We're sorry to hear you had a poor experience, and we'd love to clear this up. We offer a 30-day free trial period, during which members are sent deals from their home and surrounding airports, so they can decide if we're the right service for them. If you signed up but did not receive any emails, it could be an issue with your account or registration, so please reach out to our team at [email protected] with your information so we can take a look and assist you. To clarify, you can cancel your membership from your account at any time. There's no need to contact our support team to do so. At this time, we offer email and live chat support, but we don't currently offer phone support, so if you were disconnected from a call, it was not with our support team. We hope you'll reach out so we can rectify any further issues and make sure you're all set!

Response from Next VacayOct 6, 2020

Thank you for reaching out and sharing your feedback with us, Shiloh. We're very sorry to hear you were caught off guard by the membership charge and that you assumed your membership would simply expire. Our membership is annual, so it renews annually, and we try to make this as clear as possible, so it's not hidden in legalese. We include the fact that our membership is annual in the FAQs on our website, on the checkout where members sign up, in our Terms of Service, and in the welcome email sent immediately after signup. Members are free to opt-out of our service at any time, and can login to their account through the link available on our website or through the link we provide in every deal email we send. From the account page, members can cancel or opt-out of the auto-renew feature, so they're not charged further. Because we're a deal service that links you to book directly with the airline, we're not aware from our end of which deals our members book unless they reach out. If members are unable to book the deals for any reason, we want to know of that too, and we also offer a 6-month money-back guarantee for the first membership charge, so members can request a refund if they're unable to utilize our service. We did not receive any complaints or requests for a refund until the charges in question were outside of any refund period. We do see that you were recently able to utilize the login to make changes to your subscription. If you'd like to make any further updates or changes, please don't hesitate to respond to the email we've sent to your inbox or contact us directly at [email protected].

Response from Next VacaySep 7, 2020

Thanks for reaching out to share your feedback about your experience with our service and our team, Kelly. I'm sorry to hear it was not all that you expected and that you were disappointed by the renewal of your subscription. As stated on our website and in our welcome email, we're an annual subscription service, so we automatically renew every year on the same date as your initial charge. We understand that with the current pandemic, many people may not currently be interested in flying or traveling, and while our service is currently focused on finding amazing deals for both international and domestic travel in 2021, members are free to cancel their membership at any time by contacting our support team or canceling directly via their account, which we provide a link to in every deal email we send. We do offer a two-week grace period for renewals in the event that members forget to cancel prior to renewal or circumstances require that they cancel and request a refund shortly after renewing. However, the subscription account in question renewed over a month ago, and our records show our deals being delivered and frequently opened with no request to stop or cancel during COVID. Your subscription has been set to non renew, so you will not be charged again and the membership will end once the current period expires. If you have any other questions or feedback to share with us, please feel free to reach out to [email protected].

Response from Next VacaySep 4, 2020

Thanks for much for taking the time to share your feedback with us, Tatiana. I understand your frustration and disappointment with this situation, and we definitely want to make this right. It appears there was a block on your email address which was preventing our emails from being accepted to your inbox, so that explains why you did not receive our service or the login emails because they were blocked. I'm so sorry again for any trouble. We discovered this issue after you contacted us yesterday evening but had to escalate your email to our billing and tech team to find a way around the block and resolve this issue. Our team was able to correct the error, so you should have already received an email with more details about all this and a confirmation of your cancellation. If you have any questions or need anything else, please don't hesitate to respond to that email or contact us directly at [email protected] so we can ensure you're all set. Thank you!

Response from Next VacayJul 29, 2020

Thank you for reaching out and sharing your feedback with us, Cindy. Of course, we understand your frustration regarding this situation. However, after going through our records multiple times, we could not locate any cancellation request prior to your recent chat with us. In our previous communication with you, we did receive your explicit confirmation that you wished to keep your account active and this is the reason your account is active with us now and why you have continued to be charged annually for your subscription. Had we received a request to cancel, we would have immediately assisted with that, and you also have the option to cancel your membership directly from your account at any time. Due to the amount of time that has passed since the charges were billed, the previous charges under this account are not eligible for a refund. However, as mentioned in our email, we have made sure your subscription's auto-renewal feature is now turned off, so you will not be billed further. We have sent an email to your inbox with all of this information along with records of our previous communications. If you have any other questions or concerns that were not addressed, please don't hesitate to reach back out via that email or directly at [email protected], and we'll be more than happy to go over your account with you further.