Martene M.
Stay clear of Next Vacay!
I would suggest staying far away from a membership with Next Vacay. At least, be aware of their auto-renewal policy when you sign up. I paid for a membership for one year and never found anything of use to me in their email deals. I did not realize they would automatically renew my membership after a year, which they claim was made clear when I initially signed up. This may be the case, but I did not see that information. When the auto renewal charge showed up on my credit card, I contacted them to cancel my membership and get a refund for that charge. They refused, stating they will only give a refund if you contact them within 14 days of the charge. Unfortunately, I did not see the charge until 28 days later, so I missed the window. There is no way they will provide a refund. It does seem like a scam, as other reviewers have stated.
Response from Next VacayMay 3, 2021
Hi Martene. We're sorry to hear that your experience with our service has been disappointing, but we do appreciate your feedback on this matter. As you reached out to our support team, we did attempt to address all of your concerns with our emails, but we understand if you still have some remaining. We do state that it is an annual membership when members sign up. It is highlighted on the signup screen that the first 30-days are a free trial period, and then we charge $25/year. This information is also included in the welcome emails sent to your inbox as well as in the copy of our Frequently Asked Questions which we provide for our members' convenience. Our website also highlights that our members are free to cancel their subscription at any time, and again, this information is included in the FAQs sent to your inbox upon joining. We never received any complaints of our service, so we were unaware if you had been unable to utilize any of the deals. We do offer a 6-month money-back guarantee for the first membership charge, in the event that something like this happens and members cannot use the service for whatever reason, but this was never taken advantage of. Your membership remained active without any requests or attempts to cancel, and our records show you received and consistently opened the deals delivered to your inbox. The details of your subscription were clearly laid out at signup and after in the information we sent to your email. We also ask members to agree to our Terms of Service before signup to ensure they're fully aware of the details of their subscription. We are sorry to hear you feel like we are a scam because we follow our terms and policies as laid out for customers. As the terms to qualify for a refund were not met, the charge in question is ineligible for a refund. However, if there are extenuating circumstances regarding this charge that you'd like to make us aware of, please don't hesitate to contact our team at [email protected] so we may review your request.