Next VacayReviews of nextvacay.com

Response from Next VacayDec 28, 2021

Thanks for sharing your feedback, and we do apologize for the less than stellar experience you've had with our service. It's never our intention to deceive our members or perform any actions without our members' awareness. We do not currently include renewal reminders with the subscription; however, we do include that it is an annual membership before, during, and after signup, and we also include a handy link in all of our deal emails for members to access their account. From the account page, members can turn off the auto-renewal feature at any time to stop future renewals from taking place. With that said, we understand your disappointment at the lack of a reminder, and we will work to have that added in the future. You also mentioned receiving spam emails, so we want to clarify that Next Vacay does not send spam emails or share your personal information with any third-party sites. We take the security of your information seriously, and you can find a full breakdown of our Privacy Policy on our website at nextvacay.com. The only emails you receive from Next Vacay are the customized deal alerts, which we send directly to your inbox to allow you to take advantage of the flight deals in your area, or the payment notifications emails, which notify members if the card saved on file is no longer active. If you have any further questions or concerns, please don't hesitate to reach out to us anytime at [email protected], and our support team will be happy to assist you. Edit: Thanks for updating your feedback with more information. To be clear, members must agree to the Terms of Service at registration. Our Terms are provided at the member agreement and on our website. All new members are also sent a welcome email within 24 hours of signing up, but if you had issues with receiving this email, our support team would be able to assist you further. Please reach out with your information, and we'll be able to address any remaining concerns.

Response from Next VacayDec 13, 2021

Thank you for reaching out and leaving us this feedback. We're so sorry your experience with our customer service team was disappointing. Please know that every member of our team is there to support our customers and would never laugh or interact with customers in a disrespectful manner. Unfortunately, in reviewing the chat you had with our team, we noticed a connectivity issue that resulted in a time-lagged response, so while our agent was responding to your messages as quickly as they came in, those messages were delayed in being sent to you. Nevertheless, we understand how upsetting it must have been, and we sincerely apologize for any hurt or frustration caused. As for the subscription renewal, we do include the annual nature of our service on our signup page, in our Terms of Service, and the welcome email sent after new members register. Members can also access their subscription details from their account page at any time to change or set their subscription to non-renew, and a link to your account is included in every deal email we send. However, we're very sorry if the renewal charge caught you off-guard, and we understand that with everything else on your plate, the renewal date likely slipped by. After your chat ended, we did send a follow-up email to your provided address, and we received your reply at our [email protected] email address. Upon further review of your account and the feedback you provided in your message, we have made further updates to your account, which we hope are a satisfactory resolution to this case. You should have received another follow-up email from the representative assisting you; however, if you need any further assistance, our team will be more than happy to support you via email, chat, or any of our other forms of communication. Please just reach back out if necessary, and thank you again for allowing us the opportunity to make things right!

Response from Next VacayDec 13, 2021

Thanks for taking the time to reach out and leave us a review about your experience. We're sorry to hear there was some confusion regarding the subscription nature of our service. We ensure that this information is available and clear to members throughout the signup process, as it's included on our signup page, in our Terms and Service, which members must agree to at registration, and in the welcome email we send after sign up. New members must also submit their card information to be charged after the 30-day free trial but can cancel at any time before the end of the trial period if they no longer wish to be charged. For all new members, we offer both a 30-day free trial and a 6-month money-back guarantee, so in total, members can try us out for 7 months and still request a refund if they're dissatisfied with our service. If any of this information was missed at signup or during your membership, we apologize, as that's not the kind of experience we wish to give our members. To clarify a bit more about our service, we have a team of human deal hunters reviewing and verifying each deal for pricing, availability, and other factors before it's sent to your inbox. This way, we can better customize the deals to your home airport, ensure each deal offers undeniable savings, and simplify the flight booking process for our members. In contrast, Google Flights is simply a flight search engine wherein users still have to do the work of searching for and finding flights. Our records show we sent multiple deals to your inbox weekly; however, we never received any messages or feedback regarding those deals, so we were unaware if they had not been used. If you have any specific feedback regarding the deals and what you may have preferred to receive, please don't hesitate to reach out to our team, as we're constantly making updates. We can confirm you have successfully canceled your subscription, and you should have received an automated email confirming this as well as a verification from our support team, but you can always reach out to [email protected] for further assistance.

Response from Next VacayOct 6, 2021

Thanks so much for sharing your feedback with us, Nikki. We're so sorry to hear you were disappointed with your experience. We do inform members when they sign up that the subscription is annual and members can also access their account and membership details at any time to cancel or set their subscription to non-renew to prevent future charges. However, we do understand your frustration and feedback, and we're hoping to introduce a renewal reminder feature in the near future. In regards to our cancellation and refund policy, we do offer members a 6-month money-back guarantee for their first membership charge and then a 14-day grace period for all subsequent membership renewals. That way, in the event that a member renewed accidentally or decides not to continue after renewal, a refund request can be submitted to our team. Given our 14-day policy, we've reviewed your account and reached out to you with an update on your request and membership status. If you need anything further, please follow up with our team or reach out to us directly at [email protected] anytime. Thanks again!

Response from Next VacayAug 19, 2021

Hi Kendra, thanks for taking the time to leave your feedback. I do want to clarify that we are not a scam, and we don't bill $50 for our service. Once you finish our free trial period, we bill just $25/year for membership. However, if there are any issues with your billing or you have any questions regarding your account, please reach out to our team at [email protected] so we can immediately assist you. We're very sorry to hear that your experience with our service wasn't useful or what you were hoping for. Once members sign up, we keep you up-to-date on all the best deals we find available from your airports and send those deals directly to your inbox so you can take advantage of great opportunities to travel. We have no desire to fool anyone. We understand that our service isn't a perfect fit for everyone, which is why we offer a 30-day trial period to check us out, as well as a 6-month money-back guarantee. If members are unhappy with the deals or are unable to take advantage of any offers, they can request their money back anytime within that 6-month period. Again, we're so sorry that the experience didn't meet your expectations but always appreciate your feedback. If you have any remaining concerns, please contact our team directly so we can make sure you're taken care of.

Response from Next VacayAug 2, 2021

Thanks for taking the time to share your feedback with us, Isuru. Please know this is not at all the kind of experience we want you to have. Our deal hunters work hard to find the best deals available from all the airports we service, and we look for only the highest quality of deals to share, taking into account pricing, availability, comfort, and more. Though deals and availability can fluctuate depending on your departure airport, we closely monitor each airport to ensure our members are receiving the best deals available and that those deals are conveniently delivered to your inbox so you don't have to spend time searching for them yourself! That said, we understand our service may not be for everyone, which is why we offer a 30-day free trial and then a 6-month money-back guarantee so members can request a refund if our service isn't a good fit. If you have more feedback you'd like to share about your experience and what didn't work for you, we'd love for you to get in touch with our team at [email protected] so we can address your concerns and any issues. Though we're disappointed you weren't pleased with your experience, we always appreciate the opportunity to learn from our members and continue to improve our service!

Response from Next VacayJun 23, 2021

Thank you for taking the time to share your feedback. Gen. While we're sorry to hear our service did not live up to your expectations, we do understand that our service is not for every traveler, and we're continually working to improve and offer new features and options to support our members' dreams of travel. To be clear, we do not sell our member's information. Ever. Our full Privacy Policy is available on our website and visitors may review the details of how, when, and why their information is collected there at any time. Your information is only ever shared with necessary parties, and it is never sold for profit. We are a 100%, member-supported company and that money is charged with member's full consent and knowledge. As for the fact that you did not receive any deals while signed up, we do want to clarify that your account was created on Sunday, June 20th and canceled earlier today on June 23rd at your request. Most members generally receive their first deal within 3-4 days of signing up, but specifically, in the 3 days you were a member, we did not find any deals out of your airports which met our standards for the quality of a deal we'd share with our members. Because we take care to only send quality deals out to our members, the frequency of deals can vary from airport to airport and from week to week, which is why we offer members a full 30-days to experience our service, receive our deals, and decide if it's right for them. If members do not cancel prior to the end of their free trial, they will be charged the $25 USD membership fee, as they agree to at signup. However, if members decide they wish to cancel after the free trial ends, they can still absolutely request their money-back for a full 6-months after being charged. This information is clearly displayed on our website at signup and included in our Terms of Service. We're fully dedicated to finding our members the best deals on flights that offer the most savings to incredible destinations all over. Additionally, once we find those deals, we send our members directly to the airlines to book them, so our members can safely and securely finalize their booking with the airline in charge of their flight. We're sorry we only had you as a member for such a short time you weren't able to fully experience our service or see the deals firsthand. If you have any other questions or concerns you'd like for us to address, please don't hesitate to contact our support team at [email protected] so we can help. Edit: We take care to reply to all customer inquiries and feedback fully. These concerns were not brought up in the chat you had with our support team, so we had no opportunity to address them there. To clarify on necessary parties, we are referring to third-party sites such as Stripe, which we use to process members' subscription payments. Each of the parties and their purpose are listed completely in our Privacy Policy. As for personal information, we did previously mention your departure airport, as this is a general area used by members located both directly in the city and the surrounding area as well. That information was not meant to be used against you, and we have now removed it from our original reply.

Response from Next VacayJun 21, 2021

Thanks so much for sharing your feedback with us, Fran. We're very sorry to hear your experience hasn't lived up to expectations so far. I can assure you we're not a scam. Due to the pandemic, we know a lot of our members were not able to take trips they had planned and dreamed of for 2020. Many airlines were forced to close down international routes due to lockdowns and travel restrictions in place at various destinations, so many of the deals sent over the past year were to domestic locales. However, our focus remained on finding amazing, quality deals to help our members save big on their travel. Of course, many members signed up in 2020 not knowing the huge changes to travel that would come about. However, as always with our service, any member who was within 6 months of their first membership charge date was eligible to request a refund at any time within that 6 month period. This info is made clear before and after signup and clearly displayed in our Terms of Service. Along with that information, we do include that our subscription is annual as well, meaning it renews every year on the date of your first charge. This information is highlighted on our website, in the welcome emails we send to your inbox, and again, in our Terms of Service. Members are able to cancel their subscription at any time before renewal if they don't wish to be charged for a second year, or turn off the auto-renewal feature. This can be done directly from your member account, and a link to your account is included in every deal email we send, or you can request assistance from our support team if you need help making any changes. We never received any complaints or requests for assistance, and your subscription was never canceled, so your membership remained active and renewed on its set renewal date. Our records show that our deal alerts were delivered and consistently opened, both before and after your renewal took place. Because your request came after renewal and outside of the grace period offered, that made the membership charge in question ineligible for a refund. However, if there are extenuating circumstances you'd like to make us aware of or any information that was not included in your initial email, please contact our support team at [email protected] so we may assist you further. Thank you.