CMP
Took advantage of my sympathies
The estimate given over the phone was significantly lower than the actual amount, even though I gave an extremely detailed description of how many boxes and their sizes. I even cut down on the number of items, and it was still way over the estimated amount (almost double). I eventually was able to get a discount on the move but it was still a huge jump in price from the original estimate. I was also worried that my signature "somehow" ended up on a revised estimate they tried to send to me digitally, but I had NEVER seen that revised paper estimate before (they sent me photos). Additionally, the movers showed up an hour early. I can only assume they wanted to catch me off guard so I would feel scattered and indebted, and then I would sign/agree to whatever they asked. Halfway through the move, they switched me to a different subcontracted company without informing me. After every interaction with their personnel, I came away feeling they had taken advantage of me. Their tone was condescending, sending the message that "Well, if you were really business-savy you would have known this is how grownups work in the real world..." I would NEVER recommend this company to anyone I cared about, and would never contract them again. The innate emotional stress of moving was significantly (and unnecessarily) compounded by their questionable and unprofessional business practices.
Response from Next Stop RelocationJul 24, 2024
I am truly sorry to hear about your experience with us. We deeply regret any misunderstanding regarding the initial estimate and subsequent changes in pricing. Providing accurate estimates and transparent communication are priorities for us, and it's clear we fell short in your case. I apologize for any confusion or inconvenience caused by the revised estimate and the early arrival of our movers. Regarding the subcontracted company, It wasn't that way, we are all the same company, for storage in some states we have partners, We understand how important it is to be informed throughout the moving process, and I apologize for any lack of clarity on our part. Your feedback about the interactions with our personnel is also concerning. We strive to treat all our customers with respect and professionalism, and I apologize if you felt otherwise. Your experience does not reflect the level of service we aim to provide. Please know that we take your feedback seriously and will use it to improve our processes and training moving forward. If there's anything else you'd like to discuss or if there's anything we can do to address your concerns, please feel free to reach out to us directly. Once again, I apologize for the stress and frustration caused by your move. We appreciate your feedback as it helps us improve our services for future customers.