Next Stop RelocationReviews of nextstoprelocation.com

Just the facts. I moved to serve the special forces at JBLM. This company reached out to me. They said they were Veteran owned. My move price changed three times. Twice via phone. I am OK with this because I know that happens. When the movers showed up, the first subcontractor, they charged me more. So by the time my things were picked up I was $2000 over my initial bid. My things were taken to some location in New Jersey. (cross country ove from D.C. to Tacoma WA). I kept GPS on my stuff. Then it sat there for 5 or more days. The company said two weeks. I had to start my job the following Monday. Then it was transfered a secon time. Then another two weeks passed as the person made his way across the country. He first got pulled over for being over the weight limit. Cost me a day. He then broke down in Billings montana for another 6 days (mechanical issues). My stuff showed up four weeks later. The dispatch guy even yelled at me after he failed to follow up. My stuff was mostly OK, but some things like may couch had water. One of my lamps was broken. When the guy showed up he had the audacity to ask for more money because it was a long hall. He was a complete Jerk. He hired some other guy off craigslist to help him. I will never have another person move my stuff. Please Please stay away from this horrible company (opinion)! It has taken me since last February to write this review as it took some time to recover from the move.

Quoted my parents 2200 for their move showed up with a 20 ft box truck, could only load half of the house. Told them they would come back tomorrow and load the other stuff for a total of 3800 witch my parents paid to have the first load unloaded . Then told them it would be 1500 to come back and get the rest. Not to mention my dad is a disabled veteran. F this company is would stay away from them.

The worst ever lied from the beginning about what when and where my stuff is and went we were short 1/3 of our stuff but they rejected the majority of our claim they will lie and cheat you and deceive you at every turn

You know I don’t normally come on here to leave bad reviews.. however when you decided to go a different route rather than using this guy, he don’t like being turned away!! I was going to use this company to move but 1400 is quite a bit especially for a single mom who’s the only income in her home, so friends offered to help me move instead. Well the guy who calls you regarding the reservation he’s not very pleasant he’s very rude! when you tell him you are going to just have friends help instead he gets pretty nasty and doesn’t like being turned away… he gets quiet and then starts asking me if my friends are movers etc! That doesn’t matter for one or any of his business. he then decides to laugh and tells me it just keeps getting better and better and tells me good luck with all that.. I’m sorry but as a business person just because you are turned away because someone chooses to go a different route moving is no reason to get nasty with them!! It’s bad business and very unprofessional. As a single mom of three $1400 is a lot and if I can save that by having friends help me instead I will do so.

If I could give zero stars I would. Terrible communication, wrong pick up date, wrong delivery date twice, cannot leave a message, service numbers either don’t work or the people don’t know what they are doing, the broke dozens of items including tv, bookcase, entertainment center. They didn’t deliver items- king mattress, computer, bed frame, arm chair. Worst moving company I have ever used or even heard of. DO NOT USE THIS COMPANY. They tried to up charge 150% for move from estimate. Ended up being 50% more than estimate. May have to take them to court.

FRAUD, DESTRUCTION, DISRESPECT: Our experience with Next Stop Relocation TL/DR: Next Stop Relocation jacked up our price by 50% ($1,500 additional), removed our veteran discount without telling us, sent an unprepared and careless crew, destroyed thousands of dollars of belongings, and then ghosted us. We’re filing complaints with the BBB and State Attorney Generals. Avoid this company at all costs!! WARNING: Do not use Next Stop Relocation! We hired this company to a pack-and-move between two Ohio cities and it was a nightmare. OVERCHARGED AND LIED TO: The estimate we agreed to included a veteran discount. On moving day, the bill jumped by 50%, $1,500 more than quoted, and the veteran discount was quietly removed. We called Bo and Lincoln during the move for answers. No response. UNPROFESSIONAL AND DESCRUCTIVE CREW: The foreman, Cal, showed up with only one inexperienced helper instead of the professional crew we were promised. He brought no packing supplies, literally had to run to Home Depot and buy a single “moving kit.” When he ran out of boxes, he just taped items together, wrapping tape directly around wood furniture, books, and fishing poles. His attitude was hostile and careless. He thew items into boxes, stacked heavy boxes on top of ones marked “fragile,” and tripped over the same sculpture three times, bending it twice. When asked to be more careful, he shrugged it off with “it’s time” or “you have a lot of stuff”. We know we have a lot of stuff - that is why we hired professional movers! THOUSANDS IN DAMAGES: We are still unpacking, but have already found over $1,000 in damages, broken furniture, destroyed bins, bent artwork, ruined books, mangled photography equipment, and the total will easily run into the thousands. JOB INCOMPLETE The movers left a pickup truck worth of items behind. I had to procure additional labor to personally move the left over items, resulting in additional costs and time constraints. ZERO ACCOUNTABILITY We complained during the move. No response. No follow-up. Nothing. Next Stop Relocation quoted one price, jacked it. up mid-move, sent an unprepared crew who treated our belongings like garbage, and then disappeared. We are filing complaints with the BBB and both the Ohio and Florida Attorney General’s offices. If you’ve had a similar experience message me. We are also exploring legal and class-action options. One veteran to another: this company disrespected us, my service, and our property. Do not trust them with yours!!

Hired this company because they guaranteed on time service!!!!! They were delayed by over a week. They raised the price 5 times , even on moving day when you are over a barrel!! All possessions arrived broken, shattered and smashed as if a sledge hammer was taken to all our belongings and our furniture!!!!! It was the worst experience ever!!!! After filing a detailed claim with photos, receipts and itemization of all things, we were offered $131. I actually feel better for this company and the people who run it. They will get their payback!!!!!

I am out $1400 having retained no services. It was explained to me on the phone that my deposit “locks me in” to my estimate, and that I could reserve a move-date up to 12 months later. I was assured I could get my deposit back as long as I cancel within 72 hours of my reservation/move date. However, after the sale of our home, our circumstances changed and we no longer needed (or wanted to pay for) a full moving service. Since I never scheduled a reservation, or retained any services whatsoever, I thought this was a no-brainer. Unfortunately, this company—whose deposit agreements are vague at best—is conveniently calling my deposit a full reservation, even though (again) I never scheduled a move date. Not so convenient for me! It’s disappointing, because even if IN THEORY I fully understood the vague language of the agreement, one would hope a reputable company would be understanding of difficult circumstances and not take advantage of current or future customers. They aren’t budging. $1400 means very little to them, but it means a lot to a family of five trying to move cross-country. I do hope they reconsider, reverse course, and choose the decent thing to do.