James H.
too difficult to make changes or corrections
I wanted a specific set of earrings. After my selection, I was directed to the "Success Page" which displayed 2 selections one of which I looked at a few weeks ago. There isn't a module to where I could make changes. Apparently, I am purchasing 2 sets of earrings where I only want 1. I have purchased jewelry from Next Neckless with fair satisfaction in the past but I'm done. They make it too difficult to make changes.
Response from NextnecklaceSep 1, 2026
We’re sorry to hear that you found the ordering process frustrating, especially after having a positive experience with us in the past. We’d like to clarify that each item in the cart can be removed individually using the “Remove” option next to the product before completing the purchase. We understand that this option may not have been clear or easy to notice. If you ever have any issues with your order, please feel free to contact our customer service team at [email protected]. We’re always happy to review your order and assist with any item you did not intend to purchase. We appreciate your feedback and will continue working to make the shopping experience clearer and easier to use.