NextnecklaceReviews of nextnecklace.com

Online ordering was great! I’m excited to receive my order! I’ll update when I receive my order!

Easy to navigate. Would use again

Order shipped in a timely enough manner. Quality not terrible, but unacceptable to me. Returned at my own cost, as instructed. Return documented, refund never happened.

I found what I wanted and made a purchase with no fuss.

The only problem.i had was getting the 10% discount applied to my order. The amount of time it takes to receive the order needs improvement also. The jewelry is great is the only good thing I can say and really the only thing that matters.

Inital experience with Chat and customer service emails was impressive until I asked for refund due to slow shipping as my pieces would not arrive in enough time for my event- 2 weeks out mind you. They have since ghosted me and I'm about to report them if a refund status is not communicated within the next 24 hours.

The merch ships from China and takes a significant time to arrive. The website offers a 30 day unconditional return policy. When you try to return items, they offer add'l merch or a small credit. They try to dissuade you from returning because "it will take a long time to ship back". They refuse to provide RMA & return address. Until this point point they are very responsive and then THEY GHOST YOU! STAY AWAY!

Nextnecklace has some of the most beautiful jewelry items that are top notch quality and so different from the cookie cutter styles everyone else sells. I wish this site would post photos of the back of all pieces, and instead of the video clip showing how piece shines, I would appreciate seeing how items open and close and the back of enitre item.