NextmedsReviews of nextmeds.com

My experience has been disappointing. At first, communication was fast and they were responsive. Prior to purchasing a 12-week supply of meds I confirmed that they had the dose I was currently taking. During the call with the NP she confirmed my dose and said meds would ship in a few days. I received my meds I noticed the dose was much less than I currently take and not what the NP instructed on the call. When I reached out to customer service I was told a manager would need to review the consult call and get back to me. Every day for a week now they’ve been saying someone will get back to me in 24 hours. Now that I want to cancel and request a refund for them misleading me and giving me incorrect doses of meds they won’t reply to emails. I understand if someone was unhappy with their results after thing the meds, they couldn’t get a refund. But I was given wrong information on my consult call, incorrect dose of meds, and at this point I don’t even trust they will mail out my other 8 weeks of meds. I wish these companies were regulated better so consumers wouldn't have go through this!

ABSOLUTE SCAM!! Under an FTC investigation and total crap. Will tell you packages have shipped when there is nothing to prove they have. Never get delivered and just try dragging you along until you completely give up. RUN FROM THIS COMPANY!

No one has contacting me regarding anything. I was charged and even called to get an update and nothing.

Worst customer service I’ve ever received, run from this company! I placed my first order a month ago, I was going to switch from the company that I’m currently with only because they were offering a lower price. I submitted my forms and told them I was taking the 15 mg and happened for the last year. I uploaded the forms as required and then somehow once they processed it, they put me at a lower dose, I called two separate times and spoke to two separate people who said that they could not help me because the prescription was already sent to the pharmacy and being processed. I told them that their site said if the doctor had any questions that they would contact you but nobody contact me. I also advised that the lower dosage that they are giving me is not what I wanted and would not work for me. It was a waste of my money. I told him it was their mistake, not mine. I then received an email telling me that they canceled my subscription and our refunding me my full amount that it would take up to 10 days, business days. I still have not received that refund. I have emailed with what I believe is AI and keep getting the same responses back and that I need to wait 10 days which I keep replying that it’s been over that amount of time and I want my refund as I have proof saying that it is being processed and I would receive it. unfortunately now I am not getting any responses at all and just got another email that my next order is being processed by the pharmacy! Again, I have sent three emails telling them do not send that to me that I do not want it and I want my refund and now I hear nothing at all from them. They are a scam and all they want is your money and I am telling you that you truly need to run. There are other companies out there that have good prices that have good customer service as well. You can take my advice or leave it, but you will be very disappointed. Good luck if you choose to move forward with this company.

I was charged and then had a very shady phone call with a provider who asked nothing about me or my health. Basically he just gave me the med. Then the medication arrived hot and was not useable. I reached out to customer service for a replacement and they never resolved the issue (it is now one month later). So I was basically scammed out of $120.

This is the absolute worst company to deal with if there is any issue. They do not reply or respond. There is absolutely no way to speak to a person above the customer service that is absolutely no help at all. They took my money and after 3 weeks still have not received my medication and cannot get a refund. This company SUCKS! They are not a company to deal with. Buyer Beware...

I just receive my package. Ordered 3 months - was only mailed one vial. No directions or information included. The vial was just in a little baggie whereas when I used Blue Haven for my meds the vials were protected in another plastic container. I have called, texted, and emailed customer service and am being ghosted. The bag says Quantity 2 on it, yet there is only one vial - an there should be 3 not 2 anyway. I am just so upset I switched from Blue Haven. I guess you get what you pay for....and it this case, I got far less than what I paid for.

I signed up for a GLP-1 subscription on NextMeds.com and was charged $228.00 as a lump sum, despite understanding at signup that this would be monthly billing. I received no email confirmation or receipt — only a text message. I was never contacted by or evaluated by a licensed provider. NextMeds' own terms state that completing the online health assessment "does not create a provider-patient relationship" and that a separate telehealth consultation is required before any prescription is issued. That consultation never happened, and I never received any medication. I tried to cancel and get a refund through email, phone (twice), and social media. Support only sent an automated reply. On the phone, one representative told me cancellation wasn't possible and offered only to expedite shipping — of a prescription I'd never been approved for. A second representative found my account listed under the wrong email address entirely, which explained why I'd never received any confirmations. I was told a refund wouldn't be issued if I canceled, and was placed on hold for 30+ minutes with no resolution. The patient portal has no visible option to cancel or modify a subscription. If I hadn't disputed the charge with my bank, I have no confidence this would have ever been resolved. My bank ultimately sided with me and refunded the charge, agreeing I should not have been billed without receiving any goods or services.