John Z B.
Complete failure of a company
They have not done anything on time, period. They are always late... and with medication like this, that matters. My first order was late. Literally days worth of text messages saying "we're sorry but we're working on it" and then I finally got my medication at the very last minute when my previous supply had run out. 4 weeks later I have been billed for my second vial but nothing has shipped. I email and email and get no response. Finally found a chat option and complain... suddenly I start getting the "we're sorry but we're working on it" text messages again. My next dose was supposed to be here over a week ago, closer to two and it still hasn't shipped. This is now over 5 weeks since my first vial and it was only supposed to last for 4 weeks... These medications require consistency and timing but this company completely fails to (literally) deliver. They also ignore and don't respond to any questions or requests in regard to your prescription or changes, titration questions, etc. I will absolutely be canceling when I finally get my second vial and will warn anyone I know who is looking at them to stay far away. Lastly, they ship syringes with the order but they are not sealed or sterile which meant I just threw them out and used my own sterile syringes. I cannot recommend this company and quite the opposite suggest staying far far away. I'd rather have a refund than my next vial at this point. I have zero trust for this company. I have now disputed the charge with my bank. Update 10/23: I got my refund. I filed the chargeback with my bank and Nextmeds decided to give me the refund rather than eat the chargeback. I'd recommend any of you who have been screwed over by this worthless company do the same. I used all the text messages about my delayed order as evidence and it went straight through. I enjoyed replying to the email I received from "support" at nextmeds where they refused to give me a refund with a pseudo "thanks for the refund" email. Ignore all the positive reviews you may see here. Notice that the positive ones are all "invited" (shill) users and the real users are all negative.
Response from NextmedsOct 8, 2026
Hey John, I'm genuinely sorry we've let you down. When you're relying on medication arriving on time, these delays can have real consequences and we understand that. I do want to clarify that the syringes we provide are sterile, although they may not be individually wrapped. Depending on the pharmacy, several syringes may come together in a single sterile package. That said, I understand your decision to cancel, and I'm sorry we've lost your trust. Your medication is currently expected to be delivered today. I know that doesn't undo everything you've experienced, but I hope it provides some peace of mind.