Ni Y.
Run away from this company
Run away from this company! They don't deserve any star. They bait and switch. They quoted me $770 to transport my car from IL to CA, which was the only reason I went with them. After a weekend they hiked it up to $1200. At that point I had to go with it because I already wasted three days waiting and I am on a time crunch to transport the car. Also something phishy that after I gave my email to them, I got hundreds of spam emails the same day, and my credit card had three fraud charges the same day. I want to believe it is coincidence, but I really don't know. Don't use them! I wish I checked their reputation ahead of time. They called me after I tried to get quotes from someone else, and gave me a price to get me hooked. They are not honest! Run!
Response from NexGen Auto TransportJul 9, 2025
We’re truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. It’s never our intention to cause frustration or inconvenience to our customers. Regarding the price change: we understand how upsetting it can be. While we always strive to honor the initial quote, transport rates can sometimes fluctuate due to carrier availability and market demand—especially around weekends and peak seasons. That said, we had communicated any potential changes very clearly earlier in the process. As for the concerns about spam emails and credit card activity—we take data security very seriously and want to assure you that we do not sell or share your information with third parties. However, we understand your suspicion, and we recommend reporting any fraudulent charges to your bank immediately.