NEXCUT SHREDDING | STORAGE | EWASTEReviews of nexcut.com

WE ARE A SMALL DOCTORS OFFICE AND WE SCHEDULED TO HAVE RECORDS/OLD E.O.B.'S SHREDDED, HAD 7 BOXES. ASKED THEM TO COME BETWEEN 9-11 A.M. BECAUSE WE START TO SEE PATIENTS AT 12, WELL WHOEVER DID THE SCHEDULE PUT US DOWN AS A COMMUNITY SHREDDING FOR THE HOURS OF 9-11 A.M. GAVE THE DRIVER OUR CHECK AND TODAY RECEIVED AN INVOICE BY E-MAIL ASKING FOR PAYMENT. TOLD THEM THEY NEED TO CHECK WITH THE DRIVER BECAUSE IT WAS GIVEN TO HIM.

I often have to wait a few weeks for a pickup which is inconvenient when my bin is already at capacity when I call for a pickup. I also feel as if this company has no idea who I am whenever I call despite being a customer for many years. Some of the drivers have been less than pleasant. If I could find a reliable shredding company closer I would switch.

Communication is a bit of an issue. It took about 4 times to get our address correct on our bills, still not sure that we have gotten them all. My bins keep getting switched out which is fine, but then the keys I was given don't work. Since no communication is happening don't have a schedule for 2016 so never know when they are picking up.

We were told that the guys would be there during a time frame. Once that time frame came and went, we called. They said they would be there at a later time, again the same thing. Once the guys showed up, they were courteous and did a good job, however they didn't have a total for us or an invoice.

The Pros: The cost is very reasonable and the gentleman that came to do our pick up were incredibly nice and efficient. That part of the experience was fantastic and it is a great service for the money. The Cons: When we made our initial appointment with NEXTCUT, we were told it would be about two weeks before they would be in our area - not a problem - and that the would call the Friday before (our appointment was Monday) to give us a better sense of what time they would be in the area. We did not get that call; rather we called them to confirm and get the time (which was to be mid-morning). Great. Morning of, we do get a call saying they are running behind due to an issue with the shredder and will call us in the afternoon to let us know when they think they will be in the area. They do not call back. We call around 4pm and are told that basically the truck is out of commission and we'll have to reschedule; we're told we'll get a call the following day to set up a new date and time. No problem. Except we never got that call either. Once again, we called them and were then able to make the appropriate arrangements. They did come the second time at the date and time scheduled and were very quick and friendly. But the number of times they were supposed to call - and frankly SHOULD have called us - and we had to call them instead was not optimal.

The gentlemen are courteous when they come to collect our documents to be shredded. There need to be better communication however between the company (Nexcut) and its clients. I do not receive communication in advance if they change our pick up date to earlier or later or when there is a price increase. I find out either when I receive an invoice at which point I contact them and will be given an apology then.