NexampBuilding the Future of Clean Energy
Nexamp (nexamp.com) has 729 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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lquicksr
So far, so good. No complaints.
Response from NexampAug 9, 2024
Hello and thank you for the positive review! We are glad your experience with Nexamp has been positive so far, and we are here to support you to ensure it continues. Thank you for being a Nexamp subscriber.
Bruce E.
All done on line, just asigned a solar, hoping the rest of my experience is as easy.
Response from NexampAug 2, 2024
Hello Bruce, we are so glad you are a part of Nexamp and have enjoyed your experience. Now that you've been added to a live solar farm, you're getting closer to seeing your credits applied and saving on your annual electricity costs! Thank you for your support and for being a Nexamp subscriber.
John D.
Nexamp community solar works great. My only complaint is it took 3 years to activate.
Response from NexampJul 31, 2024
Hello John, thank you for sharing your feedback. We're delighted to hear that you're enjoying the benefits of Nexamp community solar. We understand that the wait for activation was longer than expected, and we appreciate your patience. Our goal is to ensure that every customer has a positive experience, and we're continuously working to improve our processes. Thank you for being a valued member of the Nexamp community!
BrianORUSP G.
Saving my family money.
Response from NexampJul 26, 2024
Hello Brian, thank you so much for taking the time to leave us a positive review. We're thrilled to hear that our program is working well and helping you and your family save on your yearly electricity costs. We appreciate your support as a customer and look forward to continuing to provide you and your community with the benefits of community solar.
321
All good but details are lacking.
Response from NexampJul 16, 2024
Hello, thank you for your feedback. We are dedicated to ensuring your needs are met and will reach out to see what questions you have about your account. We are here to support you so that you can get the most out of our program!
Delia D.
There has been a great deal of communication. I am unsure, however, when my participation will actually happen. Should I be receiving and invoice? What should I be looking for with my current electricity provider if anything.
Response from NexampJul 16, 2024
Hello Delia, thank you for sharing your thoughts. Our team works hard to provide you with communications that answer questions about your account status and any other details as we work to get your savings started. While we will continue to keep you updated, we’ll reach out personally with more information to ensure you are familiar with the next steps. Thank you for your patience and support.
Barry P.
I have been pleased with the service, although, frankly, I have not looked too carefully at the financial benefit. One thing bothers me a lot, though, which is that, when paying by credit card, the default is to save my card. I do not like my card saved and have asked them repeatedly to make saving the card an opt-in, rather than a default, like most companies. They say they're "looking into it," but they seem to be either incapably or unwilling to make this change.
Response from NexampJun 27, 2024
Hi Barry, thank you for your feedback. To make a payment in our system, a card is added and used to process the payment. We appreciate your candid remarks and will share your request with our team. In the meantime, you have the option to edit or remove your payment method on file after submitting a payment, which should meet your requirements. If you have any other questions or need further assistance, our team is available Monday - Friday from 8:30 AM – 6:00 PM EST. You can reach us at 855-727-4636 or via email at [email protected]. Thank you for choosing Nexamp!
Bruce B.
Overall experience is very good. Was late getting up and running from the promise date. Wish the savings were greater. Once operational very easy.
Response from NexampJun 17, 2024
Hello Bruce, thank you for your positive review! We apologize for the delay in getting started and appreciate your patience. Your feedback on savings is noted, and our team is always here to assist to ensure you get the most out of our program. If you feel that we are not providing you with enough solar credits throughout the year, you can reach out to our team to determine if we need to make any adjustments to your share size to allow for larger savings. Our team is available Monday - Friday from 8:30 AM – 6:00 PM EST. You can reach us at 855-727-4636 or via email at [email protected]. Thank you for choosing Nexamp!
