NexampReviews of nexamp.com

Response from NexampNov 29, 2023

Hello Bill, Thank you for sharing your thoughts. While we apologize for any confusion, our records indicate that you received an email from the same team member that you spoke to on 11/7, the afternoon after you had called in. This email contains a written explanation of how our program works, and where you can find the reductions that are being applied to your costs with National Grid. Additionally, a senior member of our team has reached out to speak with you on 11/13 to see how we can further assist. Please be sure to check your email inbox to make sure you can see the information we have been sending you. Overall, Nexamp is applying solar credits that reduce what you owe back to National Grid. The design of the program in your area is that you only pay for the solar credits that you are using for the month. This means that you will not be overpaying for solar credits and will always receive a 10% discount on the credits you use for the month. For example, if we reduced your utility bill by $100, you would owe Nexamp $90 in return, saving you $10 that you would have had to pay for the utility. Since the savings can fluctuate throughout the seasons, we recommend that you view your overall savings to be about 10% of your annual electricity costs. Nexamp is proud to offer the highest discount in your area. Our team is committed to helping you see the benefits of our program, and we welcome the chance to speak with you further. If you have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST.

Response from NexampNov 30, 2023

Hello Heather, Thank you for your feedback and we are sorry to hear that you weren’t satisfied with your experience. After reviewing our records, we can see that you requested to cancel your Nexamp account in September of this year. Confirmation of this request was sent to your email on file, which outlines the timeline required to complete this. Since we have to work with your utility to remove you from our solar project, the process is not immediate, and it is referenced in the contract you signed with Nexamp. It’s additionally important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your utility account and when we bill you. This is because we are waiting for confirmation from the utility that credits have been placed on your account. Every credit that was placed on your utility account was provided to you at a 15% discount. Please know that our team is committed to making sure your needs are met. Therefore, we will reach out to you personally to learn more and make sure your account is closed. Thank you for your time as a Nexamp community solar subscriber.

Response from NexampNov 20, 2023

Hello there, Thank you for sharing your thoughts, and we apologize for any confusion regarding your Nexamp account. Our records show that you signed a valid agreement with Nexamp in December of 2021. Please refer to the email our team had sent you on 10/25 which has the document attached for your reference. You were placed on our Bangor Solar Project, which at the time was in the beginning stages of construction. We had enrolled you in our program prior to our solar farm going live in order to confirm that you would have a reserved spot. In our attempt to keep you updated on our progress and what to expect next, we sent over 15 emails to the email on file. Most notably, you were sent an email when your solar farm went live letting you know credits were on the way, as well as an email with information regarding your first invoice. These updates were also sent to you via postal mail. When you signed up with Nexamp you agreed to receive solar energy credits by sizing your “share” of the solar farm to offset your average monthly costs. These credits can be located in the "Other Charges/ Adjustments" section of your utility bill listed as "CDG Credit-Applied to This Bill". Nexamp will only charge customers for their solar energy credits when they use them. Any invoice you receive from Nexamp is for solar energy credits that have been applied to your account and used towards your electricity costs in a given month.  We invoice you for this credit, but at a 10% discount. As for when you cancel with Nexamp, we process that cancelation immediately. However, in New York, we can only send updated customer lists monthly. Once National Grid receives the updated customer lists, it can take 1-2 months for them to remove you from their system and stop applying credits. During that 90-day window you can still receive solar energy credits that reduce your National Grid bill. This is why the original contract you signed with us, and the cancelation email we provided you with on October 27th mentioned that the process can take up to 90 days.  Lastly, your reviews assert that we are a scam, however we respectfully believe your comments are not accurate. We are a veteran-founded business committed to helping people decarbonize their life. We operate in numerous states and help tens of thousands of customers save money on their electricity bills every month. We have also spent a significant amount of time researching and responding to your complaint because we are committed to providing the best service possible for all our customers. We hope the details provided can help you move forward, however, if you have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST.

Response from NexampNov 17, 2023

Hello Brian, Thank you for sharing your feedback, and apologies that you weren’t completely satisfied with your experience. By enrolling in our community solar program, you are receiving solar credits that offset your monthly electricity costs based on the amount of energy your share of our solar farm produces. Our goal is to offset close to 90% of your electricity costs throughout the year. To cover these costs, it is typical for our customers to produce more credits than what they need in the summer months when days are long and sunny, to substantially reduce their utility costs in the winter when solar energy production is less. The excess credits that are generated in the summer months will remain on your National Grid account and will be used during those months where your usage is greater than the energy credits generated by the solar farm. Please note however, the design of our program in your utility area is so that you are only paying for the solar credits that you needed to use for the month. Even if you generated excess solar credits, you will not be paying more than what you would have without our program. As a reminder, you also get these solar credits at a 10% discount each month, which allows you to see net savings. You can find the monetary deduction that we are applying to your monthly utility costs by looking at the line item “CDG Credit – Applied to this bill” under the Delivery Services section. Nexamp does not generate bills until we receive confirmation from your utility that the credits have been applied to your account. However, if you feel that your savings are not being maximized, we would be happy to review your usage patterns to see if adjustments need to be made. A team member has reached out to you for this information on 11/10, however we have not received a response. While we are very much willing to work with you so that we can ensure the program is working right for your needs, if you prefer to cancel your subscription, we will honor that too. A representative will reach out so that we can best understand your concerns and make sure we are clear on the best path forward. We thank you for your time as a Nexamp community solar subscriber.

Response from NexampNov 17, 2023

Hello Bob, Thank you for your feedback. Let us first start by apologizing that you have had a poor experience with our organization. We hold ourselves to high standards and we are sorry to hear that we have not lived up to our goal of providing an exceptional customer experience. While we recognize that you have canceled your account with us, we want to address the specifics of your concerns. By being enrolled in our program, you have received solar energy credits that are designed to offset close to 90% of your electricity costs throughout the year. The design of the program in your utility territory is that you will only be charged for the solar energy credits when you use them, rather than when they are generated. Any invoice you receive from Nexamp is for solar energy credits that have been applied to your utility account and used towards your electricity costs in a given month. These credits are located in the "Other Charges/ Adjustments" section listed as a "CDG Credit-Applied to This Bill". Nexamp will then invoice you for these credits, but at a 10% discount. As for your cancelation with Nexamp, we process that cancelation in our system immediately. However, in New York, we are only allowed to submit adjustments to customer’s accounts once a month to your utility. Once National Grid receives the updated customer lists, it can take 1-2 months for them to remove you from their system and stop applying credits. During that 90-day window you can still receive solar energy credits that reduce your National Grid bill. It is also important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your National Grid account and when we bill you. This explains why you have received Nexamp invoices after your original cancelation request date. This is why the original contract you signed with us, and the cancelation email we provided you on October 30th mentioned that the process can take up to 90 days. Nexamp has been in business for over 15 years. We were founded by two army veterans. Behaving with integrity is one of the core values that each and every member of the Nexamp team believes in. We have spent a significant amount of time researching and responding to your review because we are committed to providing the best service possible for all our customers. If you have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST.

Response from NexampNov 16, 2023

Hello Paul, Thank you for your feedback. Let us first start by apologizing that you have had a poor experience with our organization. We pride ourselves on delivering an exceptional customer experience and we take feedback from our customers seriously. We appreciate you reaching out and explaining your circumstances, and we hope the details below can help you move forward. It is first important to note that Nexamp is not your energy provider. You continue to receive your electricity through National Grid, but your bill to them is reduced by the value of the community solar credits you receive from Nexamp. We provide those credits to you at a 10% discount, which we bill you separately for. We document this process in the contract you signed with Nexamp and in the numerous emails we send to all our customers when our solar farms go live and when credits begin being generated. We do our best to explain the program so that all consumers can make an educated choice on whether or not they sign-up for community solar. Regarding the billing delay you experienced in October, we sincerely apologize for such. There were discrepancies in the data that we received from the utility, and we wanted to ensure that the bill you received was accurate. While our bill date may not be the same each month, we try our best to stick to a regular pattern. As for payments with your Nexamp subscription, we recommend that you use a credit card or checking account directly within your online account. While we also accept digital bank payments, they are not the recommended form of payment due to the processing times they require. Please also note that Nexamp does not charge late fees, interest, or impact credit scores. While we hope the information provided was useful for you, we want to support you as needed if you have additional questions. You are welcome to reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST. Thank you for your time and for being a Nexamp community solar subscriber.

Response from NexampNov 16, 2023

Hi Philip, Thank you for sharing your feedback and we apologize that there is confusion around how you are saving with our program. We can certainly do our best to address your concerns so that you can successfully move forward with your subscription. It is first important to note that Nexamp provides you with solar energy credits that offset your electricity costs with your utility, Central Maine Power (CMP). The design of the program in Maine is that you receive credits for what your share of our solar farm has generated on a monthly basis. You should see these credits in the form of kWh under the Your Generation Details section of your CMP bill listed as “Allocated Generation”. If you look at the Nexamp invoices you have received, the production period lists when this solar generation was produced. The first two invoices you received have a higher credit amount than usual because it reflects summer solar generation. This is typically when you are able to produce the most amount of solar energy throughout the year. In the winter months, when solar energy production is less, your credits will likely be less than your monthly usage, and you will be able to use your excess credits if you have them. Due to the fluctuation in our solar production throughout the year, we recommend that you view your savings on an annual basis, rather than monthly. Please also note that your utility is the one to value and apply the kWh offsets to your bill, Nexamp does not charge a fixed rate per kWh for your electricity. Instead, we match the value of the credits that were used to offset your existing utility bill, and then apply a 15% discount which provides our typical customer with net savings. If you would like to review how this process works, please refer to the formula that our team had sent you in our latest email correspondence on 11/2. We recognize your concerns, and hope that the information provided here is enough to resolve your needs. However, if you still have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST. Thank you for being a Nexamp community solar subscriber!

Response from NexampNov 9, 2023

Hi David, Thank you for sharing your feedback about your Nexamp account. Our team appreciates your insights and looks forward to resolving your concerns. When you first signed up with our program, we analyzed your usage and electricity costs to estimate a share size on our solar farm that should cover close to 90% of your Ameren costs for the year. In order to cover these costs, it is typical for our customers to produce more credits than what they need in the summer months when days are long and sunny, to still substantially reduce their utility costs in the winter when solar energy production is less. The excess credits that are generated in the summer months will remain on your utility account and will be used during those months where your usage is greater than the energy credits generated by the solar farm. As a reminder, you can find your solar credits under the Usage Summary section of your utility bill listed as “Off-Site Gen kWh”. This kWh value goes towards reducing your utility costs and can be matched to your corresponding Nexamp invoices. To do this, it is important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credit on your Ameren account and when we bill you. This is because we are waiting for confirmation from the utility that credits have been placed on your account. Due to the fluctuation in our solar production throughout the year, we recommend that you view your savings on an annual basis, rather than monthly. So far to date, our system shows that we have applied close to $11,000 in credits that have gone towards reducing your costs with Ameren. These credits are always discounted at 20%, therefore allowing you to save over $2,000. We are sorry to hear about your confusion and are here to support however is needed. While we hope these details were useful, our support team is always willing to review your utility bills and ensure that you are able to match up your invoices and understand your savings. If you have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST. We thank you for your time as a Nexamp community solar subscriber.