NexampReviews of nexamp.com

Response from NexampApr 9, 2024

Hello Mary, Thank you for your feedback. We would be happy to address your concerns and clear up any confusion. As a Nexamp community solar subscriber, you have a share of one of our solar projects which is generating clean energy directly into the grid. Central Hudson will apply a reduction to the amount due on your usage costs based on the amount of solar energy your share has produced each month. These reductions that offset your usage costs are what we call solar energy credits. Your utility will still issue you a bill each month for the electricity you use, but it will be reduced by the value of the Nexamp community solar credits that were generated. Nexamp will then invoice you separately for the value of the community solar credits you have used, but at a 10% discount. As a reminder, the reductions from Nexamp on your Central Hudson bills are listed as a "Community Distribution Generation Credit". It is recommended that you look at the production periods that are listed on the Nexamp invoices. This reflects the dates that the electricity was generated on our solar farm. While they do not match the usage dates on your utility bill, it should help you better understand when they were used to reduce your electricity costs. Please note that Nexamp issues invoices only after confirming solar credits have been applied to your utility bills, so we feel confident the savings were received. If you are still having difficulties, our team has reached out to gather a copy of your utility bills to assist with matching. As for your cancelation request, this was marked on your account in October when requested. As stated in your contract, cancelation can take up to 90 days. This would mean you would be responsible for credits generated through January. Any credits we have invoiced you for have been generated within the 90-day cancelation timeline. There is no further action needed since your account has been officially canceled with Nexamp, and your balance is up to date. If you have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST.

Response from NexampApr 4, 2024

Hello, Thank you for your feedback. We are sorry to hear about the difficulties you are facing and can certainly do our best to help. As a participant in Nexamp's community solar program, you're assigned a portion of one of our solar farms, contributing clean, renewable energy to the power grid. Based on your share's energy production, your electric bill will reflect a decrease, thanks to the solar credits earned each month. These solar credits are reductions in your electricity expenses, provided by Nexamp. Although you'll continue to receive a monthly bill from your utility provider, the total due will be lessened by the Nexamp solar credits applied. Nexamp will then invoice you separately for the value of the community solar credits you have generated but always at a discount. Considering the seasonal variation in our solar production, we advise our customers to assess their savings annually rather than monthly. Nexamp issues invoices only after receiving confirmation from National Grid that your solar credits have been applied to your account. Therefore, we feel confident that you have received the benefit of our discounted solar energy credits but are certainly willing to help if there is still confusion. We've reached out for additional details since the information given unfortunately does not allow us to pinpoint your account. We have a dedicated customer support team that would be happy to address your concerns directly. You can call 855- 727-4636 or email [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST.

Response from NexampFeb 21, 2024

Hi Paul, Thank you for your candid feedback. We apologize for any confusion or concerns regarding our billing process and would be happy to provide you with further details. As a Nexamp community solar subscriber, you have a share of one of our solar projects which is generating clean energy directly into the grid. Your utility will apply a reduction to the amount due on your usage costs based on the amount of solar energy your share has produced each month. These reductions that offset your usage costs are what we call solar energy credits. Your utility will still issue you a bill each month for the electricity you use, but it will be reduced by the value of the Nexamp community solar credits that were generated. Nexamp will then invoice you separately for the value of the community solar credits you have used, but at your discounted rate. Since Nexamp does not send you a statement until we receive confirmation from your utility that you received a discount, our invoices will always be in arrears. This means you are billed for the credit already applied and used towards your utility costs. Regarding cancelation, as outlined in the “Early Termination” section of your contract, the process can take up to 90 days. During this period, you’ll continue to receive and be billed for solar credits used until your account is fully updated. Nexamp does not charge any cancelation fees and you will continue to save on your electricity bills until your cancelation is completed. Should you have any additional questions, our team is eager to provide further assistance. We strive to ensure our customers are well-informed and encourage you to explore our online help center at https://help.nexamp.com/ for immediate support. Alternatively, you are welcome to directly contact our support team for personalized assistance.

Response from NexampFeb 19, 2024

Hi Chris, We are sorry to hear that your experience with Nexamp has not met your expectations, particularly regarding billing clarity and communication. We value transparency and predictability in billing. To clarify, we bill in arrears, which means there is a delay between when the solar credits appear on your utility account and when we issue a bill for those credits. This method ensures we only bill for credits applied to your account, striving for a transparent and equitable billing process. We’re actively coordinating with our utility partners to streamline this process. We understand that the solar credit amounts can vary throughout the seasons and are prepared to work with our customers on an interest-free payment plan if necessary to align with your budget. Please be assured that your credits and 10% discount are accurately reflected on your invoices from Nexamp and we would be happy to review that with you. Our aim is to enhance your financial savings and environmental impact annually. We will follow up to discuss your account and ensure your concerns are addressed. We appreciate your candid feedback as it is crucial in helping us to continue to grow and improve.

Response from NexampJan 12, 2024

Hello Crystal, Thank you for your feedback. We are sorry to hear about the difficulties you are facing and can certainly do our best to help. Please note that enrolling in our program was free, and the 10% discount that we offer is our commitment to helping customers save as much as possible and support local renewable energy. As a Nexamp community solar subscriber, you have a share of one of our solar projects which is generating clean energy directly into the grid. Your utility will apply a reduction to the amount due on your usage costs based on the amount of solar energy your share has produced each month. These reductions that offset your usage costs are what we call solar energy credits. Your utility will still issue you a bill each month for the electricity you use, but it will be reduced by the value of the Nexamp community solar credits that were generated. Any invoice you receive from Nexamp is for solar energy credits that have been applied to your account and used towards your electricity costs, but at a 10% discount. All this information was disclosed to you at the time of signing up and stated in your agreement. It is also important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your National Grid account and when we bill you. This is because we are waiting for confirmation from the utility that credits have been placed on your account. Regarding cancelation, as outlined in the “Early Termination” section of your contract, the process can take up to 90 days. During this period, you’ll continue to receive and be billed for solar credits used until your account is fully updated. Nexamp does not charge any cancelation fees and you will continue to save on your electricity bills until your cancelation is completed. As a veteran-founded business operating across numerous states, we are committed to helping thousands save on electricity bills. We also will contact you personally to discuss your concerns and clarify what to expect moving forward. Thank you for your time as a Nexamp subscriber.

Response from NexampJan 2, 2024

Hi Wayne, Thank you for sharing your feedback. We understand your concerns regarding the impact of our Community Solar Subscription Agreement on your energy costs. As our contract states, our 15% discount is applied against the default Central Maine Power rate, and not against the rates of other energy suppliers. Please be aware that Nexamp does not have control over standard utility rates. These rates are set, approved, and monitored by the state's utility commission. Additionally, customers using third-party suppliers can still typically achieve savings with our program, thanks to our competitive 15% discount on solar credits that can offset both supply and delivery costs. We appreciate your feedback and understand that in rare cases these factors make the solar program less advantageous for some customers, particularly those with uniquely lower-rate supply contracts. We are committed to providing clear and transparent information to help our customers make informed decisions about their energy choices. We understand that each situation is different, so you are welcome to contact our support team if you have further questions. Thank you for your time as a Nexamp subscriber.

Response from NexampDec 8, 2023

Hello, Thank you for writing in. We are sorry to hear about the difficulties you are facing and can certainly do our best to help. While we understand that you have canceled your account with us, we want to make sure your needs are met. By being a part of our program, we are providing solar energy credits that offset your electricity costs with your utility, Central Maine Power (CMP). The design of the program in Maine is that you receive credits for what your share of our solar farm has generated, but at a 15% discount. When you first signed up with our program, we analyzed your usage and electricity costs to estimate a share size on our solar farm that should cover close to 90% of your electricity costs for the year. In order to cover these costs, it is typical for our customers to produce more credits than what they need in the summer months when days are long and sunny, to still substantially reduce their utility costs in the winter when solar energy production is less. The excess credits that are generated in the summer months will remain on your CMP account and will be used during those months where your usage is greater than the energy credits generated by the solar farm. We recognize that receiving a higher-than-normal invoice can be challenging, and Nexamp is certainly willing to work with you to align on a payment plan that works for both parties if needed. We do not charge late fees or interest, and do not impact credit scores. Our team is committed to helping our customers maximize their savings. If you would find it helpful, you are also welcome to send in a copy of your recent utility bill for us to review your credits and savings. Our support team can be reached at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST. We hope the details above help address the concerns you raised in your review and we’re sorry to lose you as a subscriber.

Response from NexampDec 8, 2023

Hello Laura, Thank you for your feedback. Let us first start by apologizing that you have had a poor experience with our organization. We pride ourselves on delivering an exceptional customer experience and we take feedback from our customers seriously. We appreciate you reaching out and explaining your circumstances and hope we can assist with your needs. When you request to cancel with Nexamp, we process that cancelation in our system. However, the procedure is not immediate since we have to work with your utility provider to complete the removal from our solar farm. As for the timeline to adjust customers’ accounts in Massachusetts, we are limited to 4 submissions to the utility a year per the program’s regulations. These are submitted each quarter so that there is a consistent schedule to make changes for our thousands of customers. Whether it be to adjust subscription sizes on our farm or process cancelation requests, the process is not immediate, and it is referenced in the contract you signed with Nexamp. It is also important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your utility account and when we bill you. This explains why you received and paid Nexamp invoices after your cancelation request date. After reviewing your account, we recognize that your circumstances have been unique. We do apologize for the frustration and confusion this has caused you. We have since rectified the situation on our end, and we will be reaching out to you individually to go over our next steps as to how we plan to make this right. This now means that your account has been officially canceled with Nexamp, and your balance is up to date. There is no further action needed on your part. Thank you for your time as a Nexamp community solar subscriber.