NexampReviews of nexamp.com

Response from NexampSep 19, 2024

Hello Travis and Nikki, Thank you for your feedback. We apologize that your experience with Nexamp hasn't met your expectations, and we take your concerns seriously. We understand the frustration around the cancelation process and billing, so we’d like to clarify a few details that may help. Through your Nexamp subscription, you receive solar energy credits that reduce your utility costs. The number of credits each month varies based on how much solar energy your portion of our farm generates. This fluctuates throughout the year, with the highest credits typically in late summer and fall, and lower ones during winter. Regardless of the season, Nexamp provides these credits at a 10% discount. Please know that in your utility area, we only bill for the credits you’ve used each month, which ensures consistent savings even as solar production and electricity usage fluctuate. As outlined in our contract, when a customer requests a cancelation, it can take up to 90 days for the utility to process the request. During this time, you may still see charges as solar credits continue to reduce your utility bill. Since Nexamp bills in arrears, this explains why you would continue to receive and pay invoices after your cancelation request. Please know that we are in the final stages of canceling your account and are ensuring everything is processed according to the required timelines. We understand you may still have questions, and a team member will follow up with you directly to review your account and ensure we resolve any remaining concerns. Thank you for your patience, and please know we’re here to help.

Response from NexampSep 11, 2024

Hello Brian, Thank you for sharing your detailed feedback. We sincerely apologize for the frustration you've experienced, and we appreciate you taking the time to provide such thorough insights. We hope the following details help clarify any confusion. Overall, Nexamp applies solar credits to your Versant Power bill based on the energy your portion of the solar farm generates each month. These credits are applied to your utility bill at a discounted rate of 15%. The higher bill amounts you mentioned could be related to the seasonal nature of solar production. During the spring and summer, solar production is higher, which increases the credits you receive. In contrast, your energy usage during the winter months may rely on these credits to keep costs down and allow you to save annually. Therefore, we encourage our customers to view their savings on an annual basis rather than month-to-month. We also want to note that the size of your share on the solar farm was initially calculated based on your energy usage at the time of sign-up. If your household energy consumption has changed significantly since then, this could impact your experience. We would be happy to review your account and make adjustments if necessary to better align with your current usage and ensure you get the most out of our program. Regarding your cancelation request, Nexamp will not invoice for any additional solar credits beyond what was stated in your cancelation confirmation. We are actively working with Versant to ensure the cancelation is fully processed, and you will not face any unexpected charges during this transition. Our team remains committed to resolving this matter, and we are here to assist you further. We will reach out to you personally to review the specifics of your account in more detail. Thank you for your understanding and patience as we work to address your concerns.

Response from NexampAug 7, 2024

Hello, and thank you for writing in. We apologize for your poor experience with Nexamp. We pride ourselves on delivering exceptional customer service and take feedback seriously. We appreciate you reaching out and hope the details below address your concerns. In Maine, the cancelation process can take up to 90 days as we need to coordinate with your utility to remove your account from the solar project. This timeline is outlined in both our communications and the contract you signed. Because we bill in arrears, you may receive invoices for credits generated within the 90-day cancelation timeline a few months after they have been applied to your account. During this process, you would still receive discounts on your electricity costs, reflected in the Nexamp invoices at your 15% discount. With that said, we can confirm that your account has been canceled and you will no longer receive Nexamp invoices. We hope this helps address your concerns, but we will contact you directly to ensure your needs are met. We regret losing you as a customer and appreciate your understanding.

Response from NexampJul 16, 2024

Hello Daniela, Thank you for your feedback. We apologize for the poor experience you had with our organization. We pride ourselves on delivering an exceptional customer experience and take feedback from our customers seriously. We appreciate you reaching out and hope the details below can help address your concerns. As a Nexamp community solar subscriber, you have a share on one of our solar projects that generates clean energy directly into the grid. Your utility will apply a reduction to your usage costs based on the amount of solar energy your share produces each month. While your utility will still issue a bill each month for the electricity you use, it will be reduced by the value of the Nexamp community solar credits. Nexamp will invoice you separately for the value of the community solar credits you used, but at a discount. The delay in receiving your Nexamp invoices is due to our need to confirm with the utility that the credits have been applied to your account. Each credit applied to your utility account is provided at a discount, allowing you to save throughout the year. When you cancel with Nexamp, we process the cancelation immediately. However, your utility has up to 90 days to remove you from their systems, during which you may still receive solar energy credits that reduce your bill. This is why both the original contract you signed and the cancelation confirmation email we provided mention that the process can take up to 90 days. Our team is dedicated to helping you maximize and understand your savings through our program. If you need assistance matching your solar credits or calculating your savings, please let us know, and we will be happy to help. We hope the details above address the concerns you raised. We are sorry to have lost you as a customer.

Response from NexampJul 2, 2024

Hello Shirley, thank you for your feedback. Since you recently enrolled in our program, we haven't sent an update yet as we are awaiting confirmation from the utility about your account's acceptance. Once we receive this confirmation, we will provide more details about the next steps. We apologize for any confusion and appreciate your patience. We are committed to assisting you and will reach out personally to answer all your questions directly. Thank you for being a Nexamp subscriber.

Response from NexampJul 2, 2024

Hello Robert, thank you for signing up with Nexamp last month. We apologize for any frustration caused by the lack of information. We are committed to addressing your concerns and will follow up with you personally to provide the next steps and further account details. Our goal is to ensure your savings begin as soon as possible and to meet your needs moving forward. Thank you for your time and patience.

Response from NexampJun 17, 2024

Hello Elliot, Thank you for your feedback. We are sorry to see that you are not satisfied with our program. When you signed up with Nexamp, we calculated your share of the solar farm based on your historical electricity usage to offset your average monthly costs. The program's design is that you receive credits for what the farm has generated. However, now that you have personal panels, we understand that the savings are not as easily recognizable. This is why we strongly advise customers to always let us know if they plan to install panels or if they have drastic electricity usage changes. As stated in our contract, the cancelation process is not immediate. The 90-day cancelation timeline applies to all customers as we need to work with your utility to officially remove you from our solar farm. This involves sending an updated customer list, which the utility then confirms and updates in their system so that your account no longer receives our credits. Any credits that have been added to your credit bank are yours to use and will not expire. We can confirm that your account has been removed from our project, and you are no longer receiving credits. We understand your situation is unique, and we are here to assist. Therefore, we will reach out to you personally to identify a solution that works for both parties. We thank you for your time and cooperation.

Response from NexampMay 8, 2024

Hello Linda and Steve, Thank you for sharing your experience with us. We sincerely apologize for the delay and any frustration this situation has caused. At Nexamp, we strive to deliver exceptional service, and it's clear in this instance we fell short. We truly appreciate the ongoing communication you've had with our team and your patience as we work through this. Please rest assured, we are committed to finding a resolution for you as swiftly as possible. Your satisfaction is very important to us, and we are dedicated to ensuring this matter is resolved to your satisfaction. Thank you again for your understanding and for bringing this to our attention and we will continue to communicate with you privately.