mark
I am paying more than I did without it
I am paying more than I did without it. today is jan. 19,2024,getting bills for sept/oct and nov/dec!!!! noun higher bills. I called and cancelled my service.
Response from NexampJan 24, 2024
Hello Mark, Thank you for your feedback. We sincerely apologize that your experience with Nexamp has not been up to your expectations. We value your input and would like to address your concerns. In general, our community solar program is designed to provide credits that can offset close to 90% of your utility costs throughout the year. In order to do so, we typically provide more coverage during the summer and early Fall months when solar energy production is at its peak. This potentially could cause excess credits to be generated, which are then stored on your account for future use in the winter months when solar production is lower. Given that our solar production varies throughout the year, we recommend that you view your savings annually, rather than monthly. It is also important to note that Nexamp bills our services in arrears. This means there's always a delay between when you see credits on your utility account and when we bill you for them. We only generate bills once we receive confirmation from your utility that the credits have been applied to your account. This process ensures you are billed accurately for credits already used towards your electricity costs. We recognize that the logistics can be confusing at first, therefore we would be happy to further assist to make sure you understand how our program can help you save throughout the year. You can reach our support team at 855-727-4636 or [email protected], and we are available Monday through Friday from 8:30 AM to 6:00 PM EST. Thank you for your time as a Nexamp subscriber.