NexampReviews of nexamp.com

Response from NexampNov 27, 2024

Hello Priscilla, Thank you for sharing your feedback. At Nexamp, we are committed to providing an exceptional customer experience and addressing concerns thoughtfully and transparently. We want to assure you that we take professionalism and respect in all interactions seriously. If errors in addressing or spelling your name occurred, we sincerely apologize for any frustration they caused. These were unintentional, and we regret any negative impact they may have had on your experience. Regarding your account, please rest assured that all Nexamp invoices reflect the credits applied to your electricity costs at the discounted rate outlined in your agreement. We work diligently with your utility to ensure accuracy and timeliness in credit application. Your cancelation request has been processed in line with the timeline specified in our contract, and your Nexamp account is officially canceled. This means no further payments are due, and you will not receive any future invoices. While we understand your dissatisfaction, we hope these actions address your concerns. If further clarification is needed, our team is here to assist, respecting your request for privacy moving forward. Thank you for bringing this to our attention, and we appreciate your understanding.

Response from NexampNov 19, 2024

Hello Art, We are sorry to hear that you are not satisfied with our program. Unfortunately, we are unable to identify your account with the information provided. We would like to learn more about your concerns and work to resolve them. If you haven’t done so already, please contact us at [email protected] or call 855-727-4636. Our team is available Monday through Friday, from 8:30 AM to 6:00 PM EST, and we look forward to assisting you. In regard to our program, we provide solar energy credits that offset your electricity costs with your utility. In Maine, the program is designed so that you receive credits based on your share of the solar farm’s production. When you enrolled, we analyzed your usage and costs to size a share that would cover approximately 90% of your annual electricity needs. It is typical for customers to generate excess credits during the summer months, which are stored in a credit bank and utilized in months with higher usage, like winter. With this setup, we recommend that customers evaluate their savings on an annual basis rather than month-to-month. When you cancel with Nexamp, we process the request immediately. However, your utility may take up to 90 days to remove you from the project. During this period, you may still receive solar energy credits that reduce your bill. This timeline is noted in the contract you signed with us. We again apologize for your experience and are committed to assisting you moving forward.

Response from NexampNov 8, 2024

Hello Gus, Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered during your cancelation process. At Nexamp, we aim to make each step—from sign-up to cancelation—as straightforward as possible, and we regret that your experience didn’t meet these standards. To clarify, Nexamp bills in arrears, meaning that the invoices you’re receiving correspond to solar credits that appeared on your utility bill several months prior. For this reason, it’s helpful to focus on the “production periods” listed on your Nexamp invoices, as these indicate when the solar energy was generated and credited to your account, rather than the invoice dates alone. Please note that we wait for confirmation from your utility that all solar credits were applied to your utility costs before we send an invoice with your discount. This verification process would ensure that you are only paying for credits you used, prior to your move out date. We understand how this can be challenging, and we are continuously working to improve the clarity of our billing process to better support our customers. One of our team members will be reaching out to review your account in detail with you and ensure all outstanding questions are addressed. We appreciate your patience and understanding. Thank you again for bringing this to our attention.

Response from NexampNov 6, 2024

Hello Benjamin, Thank you for reaching out and sharing your feedback. We’re sorry for any confusion around your recent CMP bills and Nexamp credits. We understand that the way our credits interact with your utility charges can be complex, and we appreciate your patience as we clarify. Nexamp’s community solar program provides renewable energy credits that reduce your CMP electricity usage costs at a discount. These credits are generally most plentiful in the summer, helping to offset winter electricity needs when solar production is lower. Due to this seasonal fluctuation, we typically recommend that customers review their savings on an annual basis rather than month-to-month. Regarding the recent $25 CMP charge, please note that this is a standard service fee from CMP and is separate from the usage costs offset by Nexamp’s solar credits. Also, Nexamp only issues an invoice once we receive confirmation that your utility has applied these credits to your account. We want to make sure you can easily track your savings and address any remaining questions, so we’ll reach out directly to discuss your account details further. Thank you again for connecting with us – we’re here to help!

Response from NexampNov 1, 2024

Hello Sarah, Thank you for sharing your candid feedback. We're sorry to hear about the frustrations you've experienced with billing following your cancelation. As outlined in our program, credits are billed at a discounted rate and designed for annual savings, though we understand your concerns. Our team has been working with you to finalize your account and remains committed to assisting with your concerns. We appreciate your understanding and cooperation as we work together. Thank you again for your feedback.

Response from NexampOct 22, 2024

Hi Karl, Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration caused by the expired credits, and we understand how this situation has been both unexpected and disappointing. When we spoke in June, we understood that you had recently purchased a new EV and expected your usage to increase, which is why we left your allocation unchanged. We are taking steps to ensure that this issue does not happen again and that your credits are properly allocated moving forward. Additionally, a member of our team will be in touch with you personally to discuss any specific adjustments needed for your account. We value your trust in Nexamp and are committed to making this right. If you have any further questions, please don’t hesitate to contact us. Thank you for your patience.

Response from NexampOct 1, 2024

Hello William, Thank you for sharing your feedback with us. In some cases, we enroll customers before a solar farm goes live to ensure they have a reserved spot as soon as it becomes available. Please note that enrolling in our program is free, and we are working hard to begin delivering savings to you as soon as possible. We will continue to provide updates as they become available and appreciate your patience during this process. Thank you for your understanding.

Response from NexampSep 27, 2024

Hello Michael, Thank you for sharing your feedback. We're sorry to hear that your experience with our program has been less than satisfactory. At Nexamp, we strive to provide clear information and a positive experience for all our customers. We are always ready to work with you to adjust your share size on our farm, ensuring you get the most out of the program. Since we coordinate with the utility to finalize changes, delays can sometimes occur. However, we’re committed to keeping you informed and ensuring a fair outcome. Regarding cancelation, we offer a 90-day policy which is outlined in our contract. During this time, solar credits may still apply to your account. Because Nexamp invoices are issued after the solar credits have been applied to your utility bill, you may continue receiving and paying Nexamp invoices after your cancelation request. That said, we ensure that all charges fall within the expected cancelation timeline. We take your concerns seriously and will continue reaching out directly to address any specific details related to your account. Our goal is to find a resolution that works for you, and you can expect further communication from our team soon. Thank you for your patience as we work through this together.