NexampReviews of nexamp.com

Response from NexampMar 17, 2025

Hello Kristine, Thank you for reaching out. We're sorry to hear about the difficulties you're experiencing and are happy to assist. As a Nexamp community solar subscriber, you hold a share in one of our solar projects, which generates clean energy directly into the grid. Your utility then applies a reduction to your electricity costs based on the solar energy your share produces each month—these reductions are known as solar energy credits. Nexamp then invoices you separately for the value of those credits, but at a 15% discount. When you first enrolled in our program, we analyzed your electricity usage and costs to estimate a share size that would cover approximately 90% of your annual electricity expenses. Regarding cancellations, Nexamp processes them immediately. However, in Maine, utilities have up to 90 days to remove community solar subscribers from their systems. During this period, you may continue to receive solar energy credits that reduce your CMP bill. This timeline is outlined in both the contract you signed, and the cancellation email we provided. We have reached out personally to discuss your concerns and believe we have offered a fair and reasonable resolution for your situation. If you feel any issues remain unresolved, please don’t hesitate to contact us at [email protected] or call 855-727-4636. Our team is available Monday through Friday, from 8:30 AM to 6:00 PM EST.

Response from NexampFeb 13, 2025

Hello Paul, Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration this situation has caused and understand the importance of receiving your invoices as expected. After reviewing your account, we can confirm that your preference for paper billing has been properly marked. However, we are still investigating why a few invoices from last year were not printed and sent as expected. We recognize that this may have caused confusion and inconvenience, and we regret any disruption it may have caused. That said, we want to reassure you that, as of September 2024, our vendor has confirmed that invoices have been printed and mailed consistently. Additionally, USPS has confirmed delivery of these invoices, and we have not received any returned mail indicating undeliverability. Your concerns are important to us, and we appreciate the opportunity to address them. A member of our team will reach out to you directly to discuss this further. We appreciate your feedback and understanding.

Response from NexampFeb 13, 2025

Hello Dennis, We’re sorry to hear that you’re not satisfied with our program. We’d be happy to go over the details of your subscription and the cancellation process with you. Your utility will continue to issue a monthly bill for the electricity you use, but this will be reduced by the value of the Nexamp community solar credits applied to your account. Nexamp then invoices separately for the credits you’ve used—at a 20% discount. Since Nexamp bills in arrears, there is always a delay between when credits appear on your ComEd account and when we bill you. This ensures we are invoicing only for credits that have been confirmed by the utility. These credits can be found on your ComEd bill in the "Renewable Community Supply Details" section. Regarding your cancellation, please note that the process is not immediate and can take up to 90 days. Your cancellation request was submitted in June 2024, and marked on your account. Per the Early Termination section of your agreement, this means you remain responsible for credits generated through September 2024. Since Nexamp invoices are billed in arrears, we have now caught up to the end of your cancellation period. We can confirm that your account has been canceled, and you will not receive any further discounts or invoices from Nexamp. We appreciate your feedback and will be reaching out to discuss your concerns further. Nexamp is committed to providing the best service possible, and we apologize if we did not meet your expectations.

Response from NexampFeb 5, 2025

Hello Michael, Thank you for your feedback. We understand your frustration with the wait time and sincerely appreciate your patience. We also understand that you recently spoke with a colleague, and we're pleased to confirm that you were successfully placed on a live solar farm at the end of last month! An email notification was sent to inform you of this update, as email is our primary method of communicating project status updates efficiently. We appreciate your support and hope you’re satisfied with your enrollment in our program. If you have any questions or need further assistance, our support team is always here to help. We look forward to delivering our savings to you as soon as possible. Thank you again for being part of our community!

Response from NexampJan 28, 2025

Hello Douglas, Thank you for your feedback. We apologize for any miscommunications and the inconvenience this situation has caused. We appreciate the opportunity to clarify what occurred and outline the steps we’ve taken to resolve it. In June, we encountered an issue processing your payment and attempted to contact you via phone and email to address it. Unfortunately, we didn’t receive a response, which resulted in your account being marked for cancellation. A cancellation request was subsequently sent to your utility, and as a result, your account was removed from the project. To reinstate your account, it was necessary to add it to the general waitlist. Your account was marked as VIP, ensuring it was prioritized on the list. While this process can take 1-3 months, we are pleased to confirm that your account was recently reactivated and added to one of our solar projects. You should start seeing credits applied to your utility bill within the next few billing cycles. We sincerely regret any confusion and inconvenience caused during this process. If you have any further questions or concerns, please don’t hesitate to reach out to us at [email protected] or 855-727-4636. Our team is available Monday through Friday, from 8:30 AM to 6:00 PM EST, and we look forward to assisting you. Thank you for being part of our community solar program.

Response from NexampJan 7, 2025

Hello, Thank you for reaching out to us. We are excited to have you as part of our Nexamp Community Solar Program. Currently, all our solar farm markets in New York are fully subscribed. While we estimate the wait time to be assigned to a live solar farm is 3–6 months, this timeframe may vary depending on space availability. Rest assured; we will keep you updated via email throughout the process to ensure you are informed about your progress. We greatly appreciate your patience as we work to secure your spot and help you start saving with community solar. If you have any questions in the meantime, please don’t hesitate to contact us.

Response from NexampDec 27, 2024

Hello Thomas, Thank you for bringing your concerns to our attention. We sincerely apologize for the confusion and frustration you’ve experienced with your Nexamp account. Providing a seamless customer experience is our priority, and we regret that we’ve fallen short in this instance. We understand your situation is complex, with bills coming from multiple solar companies. In Maine, it is possible to work with multiple solar providers simultaneously; however, community solar providers are typically unaware of overlapping enrollments. As a result, we rely on customers to clarify their solar service preferences and inform us if they are receiving credits from additional sources. It appears you’ve enrolled with multiple providers to apply credits to your CMP bills, which may explain why the savings are less apparent. Our team will reach out to you privately to review your account in detail and take the necessary steps to resolve your concerns.

Response from NexampDec 18, 2024

Hello, We’re sorry to hear about your concerns with our program. When you cancel with Nexamp, we process your cancelation immediately. However, as a community solar provider, we must also notify your utility to remove your account from our project. This process can take up to 90 days, during which time you may still receive solar energy credits that help reduce your utility bill. This timeline aligns with the terms outlined in the contract you signed when enrolling in our program. Overall, our program is designed to provide cost savings to those who cannot install solar panels themselves. Based on your feedback, it seems that your personal solar panels will offset most of your electricity usage. In such cases, the additional savings from community solar might not be as noticeable, and we understand why you would no longer wish to remain enrolled. Regrettably, we are unable to locate your account with the information provided. We are eager to better understand your concerns and address them promptly. Please contact us at [email protected] or call 855-727-4636. Our team is available Monday through Friday, from 8:30 AM to 6:00 PM EST. We look forward to assisting you.