NexampReviews of nexamp.com

Response from NexampApr 24, 2025

Hello Pamela, Thank you for sharing your experience. Due to high demand, our solar farms in your area are currently fully subscribed. We are actively working to expand access, and our team will enroll you in a solar farm as soon as space becomes available. We truly appreciate your patience and enthusiasm as we work to bring you the benefits of clean, local energy. Once you’re enrolled, we’ll be in touch with everything you need to get started. In the meantime, please don’t hesitate to reach out with any questions—our team is here to support you every step of the way. Thank you again for your interest in community solar and for choosing Nexamp.

Response from NexampJan 7, 2025

Hello, thank you for your feedback. As a new Nexamp customer, you have been added to our waitlist. Once space becomes available on a solar farm in your area, your account will be assigned to a live solar project, and you will begin receiving credits to help offset your electricity costs. These credits will be invoiced to you at a discounted rate. Please rest assured that our team is working diligently to enable your savings as quickly as possible. We will keep you updated with any progress or changes along the way. We sincerely appreciate your patience and are here to support you in maximizing the benefits of your Nexamp account. Thank you for your commitment to clean energy solutions!

Response from NexampDec 13, 2024

Hello Martin, Thank you for sharing your feedback. Our team is dedicated to ensuring that customers experience meaningful savings and benefit from a simple and efficient process. We're happy to hear that you’ve had positive interactions with our team in the past and want to assure you that we remain committed to supporting you moving forward. As a reminder, enrollment in Nexamp was completely free, and we continue to provide a discount on all solar credits you receive through our program. While we are sorry to see you leave, please know that we are here to assist you with anything you need as you transition away from the program.

Response from NexampNov 19, 2024

Hi Brice, Thank you for sharing your feedback about your experience. We understand that it can be frustrating when your savings aren’t immediately evident, and we are here to help. Nexamp’s community solar program is designed to provide savings over time by offering credits at a discounted rate to offset your utility bills. These savings can vary month-to-month, particularly due to seasonal solar production or changes in electricity usage. It’s important to note that even though you receive two bills, the total amount due for your utility costs throughout the year will be less. We would be happy to have the opportunity to discuss your specific situation and ensure everything is working as it should. Therefore, we will be reaching out to you directly to discuss further. We’re committed to helping you fully understand your savings and get the most out of your Nexamp subscription. Thank you for joining us in supporting clean, renewable energy!

Response from NexampNov 8, 2024

Hello Anthony, Thank you for sharing your experience with us. We appreciate your commitment to solar energy and a cleaner future. We apologize for any gaps in communication during the onboarding process and truly appreciate your patience. Your feedback is essential in helping us enhance this experience for everyone. If you have further questions or need assistance, please don’t hesitate to reach out. We’re here to help and are committed to making your experience with Nexamp as smooth and rewarding as possible.

Response from NexampOct 22, 2024

Hi Philip, Thank you for sharing your feedback with us. We apologize that we haven’t yet met your expectations and sincerely appreciate the opportunity to assist you further. Regarding your account, we understand that the billing and crediting process can sometimes be complex, especially with the seasonal nature of solar energy production. However, in New York, we are only able to apply credits based on what your actual usage was that month. Nexamp ensures that your annual electricity costs are reduced by applying the solar credits you receive at a discounted rate. Nexamp operates on a two-bill system. Your utility first applies the solar credits to your account, which reduces the amount you owe to them. Once the utility verifies these credits, Nexamp generates an invoice for the discounted value of the solar credits that were applied. This means the Nexamp invoice corresponds to credits that have already reduced your utility bill. Additionally, we apologize for sending you marketing materials while you were already a subscriber. Your information has been removed from future marketing lists to prevent this from happening again. If you have any further questions or concerns, our support team is always available to assist. You can reach us at 855-727-4636 or via email at [email protected]. Thank you for being part of our clean energy community.

Response from NexampSep 27, 2024

Hello Beverly, Thank you for sharing your candid feedback with us. We're sorry to hear that your experience so far hasn't met your expectations, but we are hopeful that this can be resolved moving forward. Since you recently joined our program, it's possible that your first batch of solar credits hasn’t yet been applied to your utility account. While we've taken the first step toward helping you save on your utility bills through our solar credits, it might not yet be reflected in your statements. We recommend checking your next 1-2 utility bills for a more noticeable impact. As you're still in the early stages of the program, we’ll continue to keep you updated as we receive information from our utility partners. Thank you for your patience, and we look forward to assisting you further. Should you have any questions, please reach out to our support team. We're available Monday-Friday from 8:30 AM – 6:00 PM EST at 855-727-4636 or [email protected].

Response from NexampSep 5, 2024

Hello Kris, Thank you for your feedback. As a Nexamp community solar subscriber, you have a share in one of our solar projects, which generates clean energy directly into the grid. Your utility applies a reduction to your usage costs based on the amount of solar energy your share produces each month. Please note that Nexamp bills in arrears, so there is always a delay between when you see credits on your utility bill and when we invoice you (at your allotted discount). This delay occurs because we are waiting for confirmation from the utility that credits have been applied to your account. If there are delays in credit application by the utility, there will also be delays in invoicing from Nexamp. To help customers catch up to a normal billing cadence, we may invoice for multiple production periods at once. We always offer an interest-free payment plan, as we understand the inconvenience of larger bills. Our goal is to maintain a consistent monthly billing cadence and ensure smooth communication. However, occasional delays, which are unfortunately beyond our control, do occur. The current situation has been particularly challenging, but we have taken numerous measures to return to normal and keep you informed along the way. We appreciate your understanding and are here to assist as needed moving forward. If you have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST.