NexampReviews of nexamp.com

Response from NexampOct 23, 2023

Hi Margaret, Thank you for sharing your thoughts about your Nexamp account. The design of the community solar program in Maine is that you receive solar credits (and Nexamp invoices) based on what your share of the solar farm has generated for the month. These solar credits are used to lower what you owe back to your utility and were based on your historical usage patterns when you first signed up. Overall, this means that in the summer months you would receive a lot more credits compared to the winter months when solar energy is less. Given that you were away for the summer, you likely generated excess credits that you didn’t need to use since your electricity costs were very low. You now will be able to use those credits come wintertime when our solar production is lowest, and your electricity usage increases. With this said, if you feel that you still have too many credits or plan to use a lot less electricity consistently over the course of the year compared to when you first signed up with Nexamp, please let us know. We can make sure to adjust your account as necessary to best support your needs. If you have questions about the costs remaining on your utility account, we suggest that you speak with them directly. However, if you have additional questions about your Nexamp account our support team would be happy to assist. Our team is available at 855-727-4636 or [email protected] Monday-Friday from 8:30 AM – 6:00 PM EST. Thank you for your time as a Nexamp community solar subscriber.

Response from NexampJul 24, 2023

Hi Greg, Thank you for your response, and we are sorry to hear you are not completely satisfied with your experience with Nexamp. One of the main goals of our program is to maximize our subscribers’ savings through community solar. The discount that we offer within your territory is typically the highest out of other providers within the state. If you feel that your savings still aren’t what you were expecting, please send our team a copy of your recent utility bill so that we can ensure we are matching your annual utility costs as accurately as possible. We want to make sure your needs are being met to the best of our ability. As for the timing of our invoices, Nexamp does not generate bills until we receive confirmation from your utility that the solar credits have been applied to your account. Unfortunately, over the last few months we have been delayed in receiving the data we need from the utility. This has resulted in less consistent billing than usual. We sincerely apologize for this and are hopeful that through our work with our utility partners, the timing can stay more consistent moving forward. When you receive your Nexamp invoices, please note that Nexamp does not charge late fees or interest, and that you can always set up a payment arrangement that works for both parties if needed. We appreciate your patience and are looking forward to providing you with an improved experience that is simple, easy, and accessible for all our subscribers.

Response from NexampFeb 16, 2023

Hello, thank you for writing in and providing this feedback. The 10% discount that Nexamp offers aligns with the highest discounts available within your state for community solar as we are always looking to bring our customers as much savings as possible. This was also agreed upon in the contract that you signed with Nexamp when you became enrolled in our program. Since the utility displays the solar credits applied to your bill in a monetary format (valued at their rate), our invoices will follow the same practice. Each month you should be able to match the negative line item listed as either a “Transfer Credit/Charge” or “CDG Credit Applied to This Bill”. These credits will reduce the amount you have to pay to your utility. Nexamp will then use this information to send an invoice for 10% less of what you saw deducted, so $100 in credits only costs you $90. We are committed to decarbonizing our subscribers' lives and saving them money in the process. If you have further questions, we are available Monday-Friday from 8:30 AM - 6:00 PM EST at (855) 727-4636.

Response from NexampNov 2, 2021

Thanks for reaching out! While we are working to move to a one bill system, we do understand that our current process can be a little confusing. Our support team can answer any questions you may have at (855) 727-4636. We are available 8:30AM- 6PM EST Monday to Friday.