NexampReviews of nexamp.com

Response from NexampDec 18, 2025

Hello Andrea, Thank you for your feedback. We're sorry to hear about your experience, especially the frustration around your cancellation and billing. When a customer requests to cancel, we mark the account at that time and submit the request to the utility to begin processing. This coordination ensures that all necessary changes are completed, but it can result in solar credits and related Nexamp invoices continuing during the transition. As noted in your agreement, this process can take up to 90 days and reflects how community solar programs are structured. Nexamp provides solar credits that reduce your utility bill, and we only bill after your utility confirms those credits. These credits are always billed at a guaranteed discount, typically 10 percent. Because solar production and energy usage vary throughout the year, we recommend viewing your savings on an annual basis. If your electricity usage has changed, we would be happy to reassess your subscription to better match your current needs and help you maximize your savings. We are also sorry to hear that your experience with our team did not meet expectations. That is not the level of service we aim to provide, and we appreciate your feedback as we continue to improve. Based on the details provided, we were unable to locate your account. If you are open to it, we would welcome the opportunity to review your situation and ensure your cancellation is fully resolved. Please contact us at [email protected] or 855 727 4636. Our team is available Monday through Friday from 8:30 AM to 6:00 PM Eastern Time.

Response from NexampOct 28, 2025

Hello Vincent, Thank you for your feedback. We're sorry to hear about your frustration and appreciate your continued support as a longtime customer. Because community solar programs are directly associated with your utility account number rather than your name, your recent move and new utility account must be treated as a new enrollment. This is standard across all community solar programs and not unique to Nexamp. That said, we value your loyalty and have prioritized your new utility account for reassignment. Our team is actively working to match your account with available capacity on one of our solar farms. Based on current availability, we anticipate securing a new placement within the next 2–3 months. Once a spot is confirmed, we’ll ensure your account is verified with your utility provider so your credits begin seamlessly. You’ll continue to receive email updates to keep you informed throughout the process. We sincerely appreciate your patience and look forward to reconnecting you with the benefits of community solar soon. If you have additional questions, please don’t hesitate to reach out to our team at 855-727-4636 or [email protected].

Response from NexampOct 16, 2025

Hello Vita, Thank you for your feedback, and we're truly sorry for the confusion and frustration you've experienced. We understand how disappointing it can be to think a process is complete only to find out otherwise. After reviewing your case, it appears your enrollment was never fully completed in our system, which unfortunately meant we couldn't place you on a solar farm. As a result, your account was never activated, and the promotional gift card (only issued upon full enrollment) was not triggered. We sincerely apologize for the miscommunication and the inconvenience this has caused. At Nexamp, we strive to make community solar simple and accessible, and we regret that this wasn’t your experience. If you're still interested in joining and receiving the full benefits, including solar credits and promotional offers, we'd love the opportunity to assist with re-enrollment. Our sales team is ready to guide you through the process and ensure everything is completed smoothly. Thank you again for taking the time to share your experience. We truly value your feedback and hope to better serve you in the future.

Response from NexampAug 5, 2025

Hello Jewell, Thank you for reaching out and sharing your experience. At this time, we are still working to place your account on an active solar farm in your area. Due to high demand and limited capacity, it’s common for new customers to experience a wait before space becomes available. Please know that our team is committed to getting you connected as soon as possible. Once your subscription goes live, our solar credits will reduce what you owe to your utility, allowing you to see savings throughout the year. We understand that electricity usage often increases during the summer months, and we’re eager to help offset those costs once you're active on a Nexamp solar farm. We truly appreciate your patience and look forward to helping you realize the benefits of community solar soon. In the meantime, our team will continue to support you and will be in touch directly with updates and next steps.

Response from NexampJul 15, 2025

Hello Frank, Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand that rising electric costs can be concerning. We want to clarify that you are not yet subscribed to an active solar farm with Nexamp. This is the first step for all new customers before receiving solar credits. Because each project has limited capacity and must be located within your utility's service area, there can sometimes be a wait before a spot becomes available. Please rest assured that we are actively working to match you with a project in your area as soon as space opens. Once your subscription is active, our program is designed to help reduce your annual electricity costs by applying solar credits directly to your utility bill. We appreciate your patience and are committed to keeping you informed throughout the process. If you have any questions in the meantime, please reach out to our support team at [email protected] or call 855-727-4636. Our team is available Monday through Friday, from 8:30 AM to 6:00 PM EST.

Response from NexampJul 1, 2025

Hello Anna, Thank you for your feedback. We're sorry to hear that your experience hasn’t met expectations, and we appreciate you taking the time to share your concerns. We hope the information below helps clarify your account and our program. When you joined Nexamp, we reviewed your historical electricity usage to assign a share of one of our solar farms, sized to offset about 90% of your annual needs. Your share produces clean energy monthly, and your utility applies the corresponding solar energy credits to your electric bill. Nexamp then invoices you for those credits separately at a 15% discount, which is how you receive savings. In Maine, community solar credits are based on solar production, not your specific usage. This means during summer months you may generate more credits than needed, and those excess credits are stored in a credit bank for future use. Our program is best suited for customers who don’t already generate their own electricity, and we always encourage customers to let us know about major usage changes so we can adjust or guide accordingly. Please note that we processed your request in February, but per the Early Termination section of your agreement, cancellation through the utility can take up to 90 days. This means you may continue to receive solar credits — and corresponding invoices — through May. Additionally, Nexamp bills in arrears, after receiving confirmation from CMP that credits were applied. As a result, some invoices may arrive after your cancellation request, but they reflect credits already used to reduce your bill. That said, we are committed to resolving your concerns and will be reaching out to review your account in detail. If you'd prefer, you’re also welcome to contact our Customer Experience team at 855-727-4636 or [email protected] (Monday–Friday, 8:30 AM–6:00 PM EST). Thank you for the opportunity to clarify.

Response from NexampJul 1, 2025

Hello Susan, Thank you for sharing your experience, and we’re sorry for the difficulties you’ve had. Our community solar savings balance out over the year given that higher production in sunny months offsets winter lows. Because Nexamp invoices only after CMP confirms the credits on your electric bill, a brief delay between credits and our invoice is normal and ensures you pay only for verified credits at your guaranteed discount. If you cancel, CMP may take up to 90 days to remove the subscription, so credits—and matching Nexamp invoices—can continue during that window, as noted in the agreement and cancellation notice. You can review statements, set up autopay, or pay by phone or check through our customer portal, though mailed checks naturally take longer to post. We also want to note that every representative receives the same training, and we remain committed to clear, respectful service. We unfortunately couldn’t locate an account under the name on this review. If you haven’t already, please email [email protected] or call 855-727-4636 with your service address or account number so we can investigate and resolve the issue. Thank you for the opportunity to help.

Response from NexampApr 28, 2025

Hello, Thank you for your feedback. Currently, Nexamp issues a separate bill because we operate independently from your utility provider. While the utility applies solar credits from your share of the community solar farm to lower your electricity charges, Nexamp bills you separately for those credits at a discounted rate, typically resulting in savings of about 10%. We understand that a unified billing experience would be more convenient, and we are actively working with utilities, regulators, and industry partners to advocate for and support enhanced billing models in the future. Improving the customer experience remains a top priority for us, and feedback like yours helps guide these efforts. We appreciate you taking the time to share your thoughts and would be happy to welcome you to the Nexamp community in the future, should the timing and opportunity feel right for you.