Susan C.
Sending solar power to my Utility Co. is good.
I am delighted that I have finally started to receive "CDG" credits on my utility bill; I am pleased to be sending solar power into my electrical grid. I signed up years ago before they built my local solar array and it was months, if not years before the next contact from Nexamp. At the beginning of last year, I started receiving the CDG credits. As a retired CPA, I'd like Nexamp's billing to be fuller and to correspond to what I'm seeing on the bill from my electric company. At the moment, the 2 accounting systems are living in separate universes. At the moment, I've had 2 months where I paid no utility bill because of accumulated CDG credits. It's a lovely experience, but doesn't seem realistic. On the other hand, I can't find any data on the amount of this accumulated credit on the Nexamp website. Bewildered in Upstate NY--where it's winter and I'm definitely using a lot of electricity.
Response from NexampJan 24, 2024
Hello Susan, Thank you for your feedback, and for choosing Nexamp as your Community Solar provider. We are pleased to hear that our services have allowed you to see reductions in your utility costs. Allow us to provide further clarity on the billing process. National Grid allocates credits to your utility bill based on the amount of solar energy we produce as well as your monthly electricity usage. During periods of higher solar energy production, typically in the summer and early fall, it is common for these credits to exceed your monthly electricity costs. However, Nexamp will only bill you for the credit used to offset your electricity costs for that month. Any excess credits are then accumulated in a 'credit bank', which has not been paid for. During the winter months when solar energy production is lower, you may begin utilizing these banked credits to offset your electricity expenses. When that happens, Nexamp then bills you for those credits – because now you have used them. Regardless of when we bill you for the credit, you always receive a 10% discount. Our billing statements are issued in arrears, as we wait for confirmation from National Grid that the credits have been applied to your utility costs, prior to us sending you an invoice. For accurate credit matching, we advise referring to the production period indicated on each invoice. Your National Grid bill should display the accumulated credits as a 'CDG Credit – Next Month Carry Over'. Should you have any further inquiries or require assistance with your Nexamp account, our support team is readily available to assist you. You can reach us at 855-727-4636 or via email at [email protected], Monday to Friday, from 8:30 AM to 6:00 PM EST. Thank you once again for your partnership with Nexamp. We are committed to ensuring a seamless and beneficial experience for you.