New York Theatre Guide Reviews | Read Customer Reviews of newyorktheatreguide.com

New York Theatre Guide Reviews | Read Customer Reviews of newyorktheatreguide.com

New York Theatre Guide reviews

Showing 60 reviews with 1 star · Clear filters

Carl G.
Jun 10, 2024
You had represented when I ordered the…
You had represented when I ordered the tickets that I would receive them on June 8th the day before the scheduled performance. I never received the tickets and was forced to go to the theatre box office. Fortunately, they were very helpful and printed tickets for me. They advised me to never purchase through again as they have this problem frequently.
Response from New York Theatre GuideJun 14, 2024
Hello Carl, Thank you for bringing this to our attention. Please know that we take such feedback seriously as we strive to provide a seamless experience for our customers and would like to apologize that we seem to have fallen short in this instance. We did request more information from you about your booking but sadly did not hear back from you. We want to assure you that we understand the frustration of not receiving your tickets as promised and the added stress of having to visit the theatre box office. Our Customer Experience Team are always available to assist should a customer find they have issues with accessing or locating their tickets. Nevertheless, we are glad to hear that the theatre staff was able to assist you and ensure you could attend the performance. If you have any further concerns or questions, please do not hesitate to reach out. We value your feedback and appreciate your patience as we work to improve our service. Kind Regards, The CX Team
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Mary Ann L.
May 29, 2024
They are crooks
They are crooks. We were promised a refund or voucher. We requested a refund because the star performer cancelled. I got a voucher. I cannot contact these crooks and don't live in NYC
Response from New York Theatre GuideJun 5, 2024
Hello Mary, Thank you for sharing your feedback and I'm sorry to hear you had difficulties in reaching us. We are pleased to see that you used our Self-Service Support Assistant and were able to swiftly process and confirm a full refund within minutes of reaching out. When a performance or booking is cancelled we always offer a voucher first so that customers can easily rebook for another show without delay. Of course, we're always more than happy to process a refund back to your original payment method if preferred as noted in our terms and conditions. We hope to be able to welcome you back to the Theatre again in the future. Kind Regards, The CX Team
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Tony V.
May 27, 2024
An overall failure…
Mr Molina was brilliant. Apart from that, the show was a failure. The relationships were unbelievable and disjointed. The dialogue was unbelievable and the actors felt truly uncommitted. I don’t exactly know who gave the liberty to make this slightly more modern or more… But I feel that that was a very very large misstep.
Response from New York Theatre GuideMay 28, 2024
Hey Tony, Thanks for leaving this review. Your feedback would be invaluable for the community of theatre fans on our sister site, www.show-score.com. We'd love you to share your thoughts there to help other theatregoers find the right show for them! The CX Team
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Rosalind
May 24, 2024
What is wrong about the tonys.
What is this. White navel gazing on drugs . A little discussion of creative process. If I cared about the people maybe it would have been sustainable. But I didn’t care. Lead woman singer great. Play sucked.
Response from New York Theatre GuideMay 28, 2024
Hey Rosalind, Thanks for leaving this review. Your feedback would be invaluable for the community of theatre fans on our sister site, www.show-score.com. We'd love you to share your thoughts there to help other theatregoers find the right show for them! The CX Team
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Galina B.
Apr 15, 2024
Disappointed
Below expectation. Humor not at the level to pay for . As many show as I watched that was first time I had to leave after one hour. Felt sorry for wasted $260 and Birthday.
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Jim
Mar 24, 2024
The sound was terrible
The sound was terrible. Heard it was the same the next night. Horrible waste of time
Response from New York Theatre GuideMar 26, 2024
Hey Jim, We are sorry to hear that the sound was poor quality for your performance, we hate it when that happens! As a ticketing partner, we sadly do not have control over the sound of the show, but we would happily pass this onto the venue to improve future performances. If you would like to review the shwo, please head to our sister-site www.show-score.com where you are able to do this. We hope your next show will be even better! The CX Team
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Lawrence M.
Feb 7, 2024
High School level performance
Hacky, tired, woke casting with some of the dancers overweight. I don’t go to see a Broadway show to see people who can’t put a fork down. The production was more akin to a High School musical production than a professional performance.
Response from New York Theatre GuideFeb 7, 2024
Hello Lawrence, Thank you for taking the time to review your experience with NYTG. We are sorry you did not enjoy the show, we would love for you to review the show on our sister site www.show-score.com Here at NYTG we celebrate all body types on broadway, talent is in every body regardless of size. We look forward to welcoming you back to the theatre soon.
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Consumer
Feb 4, 2024
I booked april 28th for my husbands…
I booked april 28th for my husbands bday. Please notify me if i can fix this. I do not have the money to buy another ticket. Can you help us?
Response from New York Theatre GuideFeb 5, 2024
Hello, Thank you for letting us know; we are sorry this led to you giving us a 1* review for your experience with us. Please head to https://www.newyorktheatreguide.com/info/contact-us to find all the information on how best to contact us so we can assist you in the best way possible. Kind Regards, The CX Team
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