New York Theatre GuideReviews of newyorktheatreguide.com

Response from New York Theatre GuideOct 7, 2024

Hello Susan, Thank you for taking the time to share your feedback. We're sorry to hear you had issues trying to redeem your Ticket Protection and trying to reach us. Looking into this, we can see that you were able to redeem your Ticket Protection successfully. We aim to make it as easy as possible for our customers to use their Ticket Protection. This can either be done via the link in the confirmation email, or, by reaching out and using the Self Serve features of our Chat Assistant. In this instance we can see you opted to forgo the self-serve options and asked to be put through to a representative. At which point the Chat Assistant places you in a queue for one of our agents to get back to you. Rest assured that if you have submitted a representative request that our team will get back to you as soon as possible, based on your performance date and time. With that in mind, we see that our team responded to your request within 48 hours and that all has been resolved. If there is anything else whatsoever then please do not hesitate to reach back out and we'll be happy to assist. Best Regards, The Customer Experience Team

Response from New York Theatre GuideSep 30, 2024

Hello Nancy, Thank you for taking the time to get in touch. As we are unable to offer dedicated one-to-one support via Trustpilot, we have requested more information from you so we can try and understand more about your query and so our team can assist you. Sadly we did not hear back from you with the information requested, should you still require assistance then please do reach back out to our Customer Experience Team and they'll be happy to help. Best Regards, The Customer Experience Team

Response from New York Theatre GuideSep 23, 2024

Hello Josh, Thank you kindly for taking the time to share your thoughts and feedback on "Stereophonic on Broadway". Although we don’t don't have any influence over the creation of the show itself, we're always keen to hear what our customers think of the shows we are selling. For that reason we’ve partnered with ‘Show-Score’, an independent theatre reviews platform, to connect audiences in New York City with shows they’ll love. In-depth reviews from their members are highlighted on every show we have available, as well as an overall ‘audience score’ which is visible at just a glance. Their platform is built entirely upon honest, informative feedback from passionate theatre-goers such as yourself, and we feel your review would greatly benefit audiences looking to discover the right shows for them. You can share your feedback on "Stereophonic on Broadway", and any others you’ve seen over at https://www.show-score.com Should you have any feedback relating to your experience with one of our team or around the services we offer then we’d love if that can be shared here through TrustPilot! Thank you once again for your review, we hope that you'll soon return and find a show that you love! Best Regards, The Customer Experience Team

Response from New York Theatre GuideJul 12, 2024

Hello Nilson, Thank you for sharing your feedback. We're so pleased to hear you enjoyed your show but are sorry to hear about the seat comfort levels. As a ticketing provider we do not have influence over the creation of the show or the venue, however, if you have a moment, we'd love if you could share this feedback over at https://www.show-score.com We've partnered with them to help connect audiences with shows they’ll love through reviews and feedback from passionate theatre-goers such as yourself. We look forward to welcoming you back again in the future! Kind Regards, The CX Team

Response from New York Theatre GuideFeb 7, 2024

Hello Laurie, Thank you for taking the time to review your experience with NYTG. We did receive your email and responded back to you. However, we were awaiting venue confirmation before we were able to give you a final answer. I can confirm that we have sent you another email in regard to your order. Please check your inbox! We are here if you have any further questions! The CX Team