New York Life Insurance CompanyReviews of newyorklife.com

I NEVER imagined that I would have to take my experience with New York Life Group Benefit Solutions to a public platform just to get someone to seriously review my short-term disability claim. Unfortunately, after weeks of phone calls, medical documentation, physician clarification letters, and an appeal, I feel like I have been left with very few options. I underwent major surgery in July and was initially approved for short-term disability benefits. At my 6-week postoperative appointment on August 27, my physician determined that I was NOT medically ready to return to work. One of my laparoscopic incision sites had opened, I continued to experience significant abdominal and pelvic pain and swelling, and my internal postoperative examination had NOT yet been completed. My physician continued restrictions on lifting, pulling, twisting, prolonged standing, and sitting upright for extended periods. I was also being treated with prescription narcotic pain medication, which created an additional safety concern. I AM A REGISTERED NURSE. I work in home health in a large city. My job is not sedentary. I spend a significant portion of my day driving from patient to patient and performing hands-on nursing duties that require bending, lifting, pulling, standing, walking, and other physical activity. Returning to those responsibilities while still under these restrictions and taking narcotic pain medication was simply not consistent with the restrictions my treating physician had placed me under. My physician did exactly what was requested. He submitted documentation. He sent MULTIPLE clarification letters explaining why my leave needed to be extended and why I was not yet released to return to my normal work duties. Yet I was informed that the medical review continued to focus heavily on the August 27 visit note despite the additional supporting documentation that was subsequently submitted. What makes this situation even more upsetting is the financial damage it has caused. I have spent approximately a MONTH without the short-term disability income I depended on while I was medically unable to work. Bills do not stop because an insurance company is reviewing a claim. My responsibilities to my family do not disappear. I should not have to choose between following my physician’s postoperative restrictions and being able to financially provide for my household. I have now appealed this decision. I am requesting that New York Life Group Benefit Solutions conduct a FULL and FAIR review of my claim using ALL of the medical evidence—not simply one office note. Review my physician’s clarification letters. Review my restrictions. Review my medications. Review the physical requirements of my occupation. Review the fact that my treating physician did not release me to resume normal activities until my subsequent postoperative examination. I am not asking New York Life for a favor. I am asking for my claim to be evaluated fairly based on the complete medical record and the actual demands of my occupation. I have tried to handle this privately and through the appropriate channels. Taking this publicly was NOT my first choice, but after weeks without benefits and repeated attempts to get this resolved, I feel that my concerns deserve to be heard. I am asking someone in New York Life Group Benefit Solutions leadership or the appropriate appeals/escalation department to review what has happened with my claim and address this matter. I WILL update this review publicly if New York Life steps in, thoroughly reviews the complete documentation, and resolves this matter appropriately. I sincerely hope I am given the opportunity to do exactly that.

I am deeply disappointed with my experience with New York Life. After my mother died, I trusted a New York Life advisor to help me manage the money I inherited. I signed paperwork while grieving because I relied on that advisor’s guidance. I did not understand that I was agreeing to place inherited funds in annuities. Had I understood the products, the restrictions on accessing my money, and the consequences of getting out, I would not have agreed. It took three months for me to access my money. During that time, I had to deal with withdrawal and surrender procedures while trying to get clear answers about what would happen to the funds my mother left me. I am also facing a tax burden of more than $250,000. I am still working through the tax consequences, but that figure alone shows how serious the financial stakes are for me. I raised my concerns with New York Life and asked the company to review what happened. I want answers about how these annuities were explained to me, why I was placed in products I did not understand or want, and what New York Life will do to address my concerns. A signature on a form does not tell the whole story. People deserve to understand where their money is going, how they can access it, what it costs to surrender an investment, and what the tax consequences may be. I trusted a professional to make those things clear during one of the hardest periods of my life. My experience left me feeling misled, financially exposed, and profoundly let down. I am sharing this so others know to demand plain answers in writing and independent advice before signing financial paperwork—especially when they are grieving. New York Life may have its own account of what happened. This is mine.

I feel so swindled by NY Life. One bad agent after another. Liars. Would love to sue them if I could find an attorney that specialized in Life Insurance.

I have been on a fmla for past 6 months, trying to get paid is ridiculous...called to inquire about my pay and I was told nurse was reviewing it..should be another day, now I been collecting since april.. they are terrible at that place...when I called 2nd time I asked the rep do I need to get my attorney involved with this...now nurse denied paperwork sent by my drs office and they closed my claim...they dont answer yoyr questions every rep has different answer n case Mgr totally one of the work...im 61 yrs old n find this from ridiculous

All my interactions with NY Life have been absolutely terrible. They are rude and not at all helpful. My claim manager has been asked to call me 6 times and never has. The supervisor has been asked to call me 2 times and never has. Im out of work getting treatment for a life threatening illness and they cause more stress than my condition. Terrible. Absolutely terrible.

I worked for this company for one month and two weeks as a temp. I was hired as Service Specialist to work in the Raleigh GO Office under The Hunt Group. The Hunt Group covered Raleigh,NC, South Carolina, Atlanta and Alabama. This company was dysfunctional and showed lack of communication when it came to interacting other coworkers. I found IT to be horrible as far as giving me access to WebEx six ticket were issued before I got access. I got sick for one day and my contract was terminated. My staffing agent had to call me to give me the news that my contract had ended. The office manager didn't have the decency to tell me. The percentage for answering the phones was below 80% which is below average. Pleased make sure you do a thorough back ground check before you decide to work with New York Life in Raleigh,NC.

I would NOT recommend New York Life Annuities based on my experience. This annuity was recommended to me by a New York Life financial advisor based on my financial needs and goals. I trusted the advisor’s professional recommendation and explanation, especially because English is not my first language. I later discovered that the annuity did not meet my needs and that I did not fully understand the restrictions on accessing my money. Despite providing supporting documentation, New York Life has refused to resolve my concerns. Please do your own research before trusting a financial advisor’s recommendation and purchasing a New York Life annuity.

WeMy Life Insurance policy was accessed by the person that stole my identity, the policy was changed, the criminal put themselves as the beneficiary. New York Life is throwing out every obstacle in their attempt to stop me from getting the issue resolved because they don't want to lose the money they have to repay! They are just as big of crooks as the criminals that stole my information to access my account! They will not work with law enforcement to remedy this, it's not going away, I am coming back with my attorney. Check your policy for fraud, and_. Over charges, they over charged me, let a criminal takeover my account, and locked me out! This Company really doesn't care, they were supposed to lock down my account and they didn't and the criminal had control over it even though I was the one paying the bills. Tried to shut down the autopay and even though my account numbers were changed they kept taking the money out of my account. Beneficiary was changed, and policy was switched to whole life. Terrible customer service, and they all lie when you talk to them on the phone. They assured me the account was froze, but my account was accessed. In the middle of the night on August 23 and let the criminal back into my account again. They chose to take sides with the criminal again! This should have never happened, I had canceled the policy way back in 2025 and they never shut it down, and continue to take the money from the bank even after I changed all my account numbers at my bank. So the criminal gets away with it all and they have refused to send the paperwork to me so I can get this known thief prosecuted. Do not sign up for their insurance it's not worth it, if you value your money do not sign up for any of New York Life services they are garbage! Lorraine Carter should not be trusted, if she tells you that she's Fixing the problem you can bet she's Doing the exact opposite to cover their baccksides!