New Yorker BagelsReviews of newyorkerbagels.com

I have been purchasing wholesale bagels from New Yorker Bagels for years. I had a few issues with delivery. They quickly took care of them. This last issue I had with delivery was a nightmare. I addressed it with customer service and they were no help. We had it setup eith our delivery guys that they could leave the product if the shop was closed. This did not happen. They used the excuse that delivery was attempted and they could not file a claim with Fedex. The day they attempted delivery we sold out early and it was past the time our deliveries are normally delivered. The bagels sat on the truck for a week before they were finally delivered at 5:00. Customer service just went off a scripted sheet and just kept repeating the same thing. The bagels are junk and got tossed in the trash. I am out $100 and they will only replace 1/2 the order. I stated this was unacceptable but they didn't care. I also told them that they would get a bad review. Now they won't even give the 50%. Stay away from this place, they are good until you have an issue, then they are all for profit and to bad for the customer. Stay away.

I ordered 24 bagels from New Yorker Bagels, and they were shipped during the East Coast heat dome. When they arrived, the bagels had visible mold and were not safe to eat, making the entire order a total loss. I contacted New Yorker Bagels expecting a reasonable resolution given the circumstances. Instead, I was told that their bagels "do not mold" and was offered only a 15% discount on a future purchase. This response was disappointing for two reasons: it dismissed the evidence I provided and failed to address the fact that I received an unusable product. Regardless of the cause—whether extreme heat during transit or another issue—the customer received moldy food that could not be consumed. The shipping conditions were foreseeable given the well-publicized heat dome, and customers should not bear the financial burden when perishable products arrive spoiled. A 15% discount on a future purchase is not an adequate remedy for an order that was entirely inedible. I believe a full refund or replacement would have been a fair and appropriate resolution.

Can’t express how disappointed I am in the quality of these bagels. IMO, the bagels you can buy at any supermarket in the country are far better better than these. The texture resembles packaged sliced bread and tastes similar. There is no “chew” to the bagel, and the uniform appearance of the bagels suggests they are mass produced and never touched by hand. They also did not taste fresh by any stretch of the imagination. The bagels in no way resemble any bagel I’ve eaten anywhere, not in appearance, and not how they taste. Outrageously expensive bagels that I would have been disappointed in even if they had been given to me free.

Terrible...I wish I had read the reviews before ordering, don't waste ur time and money

Ordered a dozen poppy seed bagels from New Yorker Bagels. Big mistake. The bagels were big fat and doughy. No better than what you can buy at the grocery and significantly more expensive. Don't waste your money.

Terrible experience ordering from New Yorker Bagels. They say they provide volume discounts on their bagels but refuse to offer the discount on orders mixing regular and flat bagels together. Yet can mix regular and Bialy bagels (which are pretty flat) together and offer discount.Their response to inquires and my concerns was to say they can't ship together because damage occurs. Management team in this company must have very low solution solving skills. Took my business to a competitor of theirs and am very pleased with the service and product.

Just received the first (and LAST) shipment of bialys and bagels from them. I am extremely disappointed. These are nothing but bagel-shaped tasteless soft bread, as fake as the photos on their website. I really had my hopes up for getting the real thing from my hometown, but this stuff is AWFUL not even remotely like real bagels, and they clearly have no idea what bialys are actually like. Putting some onions on what is essentially Wonderbread doesn't make them into bialys. Making soft, tasteless bread into a round shape doesn't make them bagels. These people should be ashamed of themselves for this expensive hoax.

What a disappointment. We’ve been ordering bagels regularly for about six months and the last batch were stale. We contacted customer support thinking it would not be a problem and they would send us another batch. They tried to convince us it was our fault and the bagels weren’t really stale. After some back-and-forth, they offered us a partial credit. They went out of their way to lose us as a customer. We probably would’ve continued ordering bagels from them indefinitely.