Ayanna
Beware!!!
I would strongly discourage anyone from using this company. My divorce is completely uncontested. My spouse and I agreed on all terms, including how we wanted to handle the division of our home. During Phase 1, I disclosed how we intended to divide the property and was told that those issues would be addressed during Phase 2 of the process. Based on those representations, I proceeded with the service and paid the finalization fee. Only after I paid the finalization fee was I informed that the property division agreement my spouse and I had reached was supposedly outside the scope of their services. After considerable back-and-forth, the company offered three options for handling the residence. I agreed to proceed under one of the options they specifically offered. Despite that, they still refused to complete the services for which I paid. What is most frustrating is that my spouse and I are in complete agreement. There is no dispute between us. We simply wanted our agreement documented. When the company said our preferred language was outside their scope, I agreed to proceed with one of their standard options, yet they still would not move forward. I am currently fighting to recover the money I paid for services that were never completed. My experience has been one of changing explanations, poor communication, and a refusal to provide the services that were advertised. If you have any issues involving property, even when both parties are in complete agreement. Based on my experience I recommend you stay far away from this company! For reference I have been in correspondence with numerous people via email and NONE of them have been any bit of help. It is my experience they are a scam service who tries to steal your money.
Response from New York Divorce OnlineJun 15, 2026
Dear Madam, Thank you for sharing your feedback. We're sorry to hear your experience didn't meet your expectations, and we take concerns like yours seriously. Out of respect for our customers' privacy and our professional and confidentiality obligations, we're not able to discuss the specifics of any individual's matter in a public forum. We can, however, speak generally about how our service is structured, which may help explain situations like the one described. Our service prepares the documents needed for an uncontested divorce within a defined scope. That scope covers the most common property and financial arrangements, and we can prepare those in enforceable, court-ready language. Some arrangements, however, fall outside that limited scope. When that happens, we explain the options we are able to prepare, and in some cases we recommend that a customer work with a local attorney who can draft fully bespoke terms. Because court documents have to be specific and enforceable, we're not able to file vague or open-ended language, even when both spouses are in full agreement. We understand that learning something falls outside our scope can be frustrating, especially in an amicable divorce, and we genuinely try to find a workable path within what we're able to provide. If there's an open question or a billing concern, we'd welcome the chance to resolve it with you directly, so please reach us at [email protected] and reference your case, and we'll make sure it's fully addressed. Best regards, New York Divorce Online (866) 656-0111 [email protected]




