Aimé Kossi L.
Taking Longer than It supposes to be and No customer Service
I have ordered my VPS more than 2 hours now. The billing payment is confirmed by email but suddenly I was log out of my client area and i tried to log back, but it fails saying that my login details are incorrect. I tried to reset my password, however no resetting mail comes from NYC. Up till now I have not even received my VPS details. Chat with the customer service is not working ==== I got my VPS and the resetting of the password of my client area. It is unfortunate. When a company trusted by its clients is facing a challenge, there might be a need to communicate. Nobody throws money on air. We are paying for a service, and we deserve that service
Response from NewYorkCityServersOct 25, 2024
Hello Aime - I'm sorry to hear that you had problems reaching us. I have reviewed your account and see that your support ticket was answered in approximately one hour and we provided you with your VPS details via email - as well as the support ticket. We understand how important it is to have clear and efficient communication, which is why we strive to answer all support tickets within one hour or less. If you have any further questions please feel free to contact us.