Great service with fast and reliable servers. The support team is also excellent and answers very quickly. Overall, I am very satisfied
AC
Alx C.
Dear NYCServers Support,
Dear NYCServers Support,
I am writing to formally escalate several unresolved issues regarding my services with NYCServers.
I currently have the following open tickets:
#KBP-463470 – Confirmation of Physical Data Center Locations (NY4, HK1 and Current VPS) — opened on August 21, 2026;
#HDD-386811 – Service Cancellation and Refund Request — currently open;
#HYY-134707 – Urgent: Refund Request and Unauthorized Automatic Renewal — currently open.
The first matter is particularly concerning.
I purchased the service with the understanding that the VPS was being provided at or within the Equinix LD4 infrastructure. However, after verifying the physical location, I found that the server does not appear to be physically located at the Equinix LD4 facility, but rather in another building several blocks away.
This is not a minor technical matter. The physical location of a VPS is material information for a trading VPS service, particularly with respect to network latency, connectivity, and the infrastructure being advertised to the customer.
Therefore, I require a clear and documented explanation regarding:
The exact physical facility where my VPS is currently hosted;
The name and address of the data center/facility;
Whether the server is physically located inside Equinix LD4, or whether it is merely connected/interconnected to the Equinix LD4 infrastructure;
If NYCServers uses the term "Equinix LD4" to refer to network connectivity rather than the physical location of the server, this must be clearly explained;
I also request similar clarification regarding the other locations advertised by NYCServers, where applicable.
I also formally dispute the automatic renewal charge associated with my service.
I did not authorize this automatic renewal, and I have already requested cancellation of the service and a refund of the charge.
Therefore, I am requesting:
a full refund of the unauthorized renewal charge;
confirmation of the permanent cancellation of the service;
confirmation that no further automatic charges will be made.
Formal Notice
Please consider this message a formal notice and a final opportunity to resolve these matters directly with NYCServers.
I expect a substantive response to these matters within 5 business days of this notice.
If I do not receive a satisfactory response within that period, I will proceed with the appropriate external complaint and dispute channels, including:
filing a complaint with the Connecticut Department of Consumer Protection (DCP);
filing a complaint with the Connecticut Office of the Attorney General – Consumer Assistance Unit;
formally disputing the charge with my credit-card issuer, as this renewal was not authorized by me;
and documenting the matter on consumer-review and complaint platforms, including Trustpilot.
If necessary, I will provide these organizations with copies of the relevant support tickets, invoices, payment records, correspondence, and documentation concerning the advertised server location.
I would prefer to resolve this matter directly with NYCServers without external escalation.
However, considering that my original inquiry regarding the physical server location has remained unresolved since August 21, 2026, and that a renewal charge was processed despite my request to cancel the service, I believe it is appropriate to formally escalate this matter.
I therefore request a substantive response to all three tickets, including confirmation of the cancellation and refund status.
Regards,
Alan Castelano
SN
Sáng N.
I can't log into my VPS
I can't log into my VPS, even though I've paid, and the support team isn't helping me.
Response from NewYorkCityServersFeb 26, 2026
Hello Sáng -
I am sorry to hear that you have experienced problems with accessing your VPS.
I have just checked our support system and see that your service was checked and confirmed online. We provided the login credentials again for the service, as well as assistance with connecting. Our response was sent over an hour again, and we have not heard anything back.
If you are still experiencing problems please be sure to reply to the support email so that we can assist you.
MI
Michal
Fantastic support
Fantastic support. They always respond to my requests immediately. The fastest I have ever experienced with a VPS provider.
The VPS runs perfectly.
DH
Dawit H.
Worst customer service
Worst customer service, their "live" chat is useless, couldnt get to chat to anyone for hours. Never sent me the login details, VPS laggy...
HS
Harry S.
Terrible
I had a terrible experience with NewYorkCityServers. The VPS connection is extremely unstable with constant dropouts, and the server shuts down randomly for no reason. The performance is far below expectations — on the “VBasic” plan, I can only run one EA without issues, whereas other providers’ basic plans easily handle three.
The latency is also horrible — even basic navigation on the VPS feels laggy and frustrating. Overall, the service quality and reliability are very poor, and I would not recommend NewYorkCityServers to anyone looking for a dependable VPS solution.
Response from NewYorkCityServersNov 9, 2025
Hi Harry,
We’re very sorry to hear that you didn’t have the experience you expected, and we appreciate you taking the time to share your feedback.
After reviewing your case in detail, we’d like to clarify that the issues you encountered were not caused by instability in our VPS infrastructure. Our Basic plan includes 2GB of dedicated RAM, which is intended for lightweight use. In this instance, your trading setup exceeded the available system resources. When memory is fully consumed, Windows can slow down or disconnect — which is what occurred here.
As noted in our support exchange, our team responded immediately and provided real-time resource monitoring along with two solutions to resolve the problem permanently. We did not receive a reply regarding the recommended solutions.
NYCServers has been serving traders since 2012, and we fully understand how important a reliable trading VPS is — as well as how frustrating it can be when something doesn’t perform as expected. In this case, the root cause was that the Basic VPS plan ordered didn’t have sufficient resources for the trading setup running on it, which led to the performance issues you experienced.
We remain fully committed to ensuring every client enjoys stable, high-performance service, and our team is always available to promptly investigate and resolve any concerns.
GM
Guillaume M.
Nice service
It was my first time using a VPS, and I subscribed to the Pro plan for one year. The service has been very professional overall. I had two issues previously, both of which were resolved within an hour — excellent support.
However, today I’ve been unable to connect to my VPS for about an hour and am still waiting for assistance. It seems the support team might be busy, so I’m waiting patiently.
Overall, I still recommend this VPS provider for their quality and professionalism.
GT
Gregarious T.
These guys are ruthless and will charge…
These guys are ruthless and will charge your credit card on autopay even though the account had been cancelled before the rebill date by two weeks. Support, don't want to know you, which all up is very poor considering I was with them for 3 years.
I was charged for a year with no refund on offer very poor avoid at all costs
