NEW TOWN SPARESReviews of newtownspares.com

Placed an order then 24 hours later received an email stating that due to "an internal technical error" - they needed an additional $1528.16 to process the order.

Bought an item with an unspecified use status. I was contacted after the purchase and told that the item I purchased was used and out of stock even though the website still showed in stock. Then they then tried to upsell me on a different item at a significant increase, also used. Very shady business practice.

This cartridge has probably been on the shelf for years. It is dried out and will not work.

**New update, they’ve flagged my review in an attempt to to hide the truth and this review company “Trustpilot” seems to be allowing this to happen. Zero “trust” This is a scam company. They try to pass off used products as new. Additionally they don't actually have a lot of items in inventory and instead source your item after the order. Their reviews are bot generated, proceed with caution. Additionally, they have tried to remove this review which further highlights their fake service and performance.

I needed a drive urgently and it has been three days now and they still have not shipped the drive yet.

I placed this order on 01/27/2026 and I still haven't received my whole order. I have been told numerous times that I will be receiving, multiple tracking numbers. I requested the order to be resent overnight which the request was ignored. Placed the order with Newtown spares and received an item from Ebay. I could have order that myself. Will never order again

Part not working.

My ordering process took 5 days which by the end of it I never even saw a product they actually had! Even though clearly “in stock” on the website. I was contacted after my initial order that my product was no longer available after I had ordered it. (The listing was “in stock” for several days during this interaction.) The “account manager” gave me options for products for double the price of my original order! I declined the offer and asked for options in my price point. The team was extremely slow to respond (next day replies) and never actually gave me an alternative option even after I kept sending them suitable replacements off their website. Every. Single. Option I asked for was not available while clearly “in stock” on the NewTownSpares site. The various team members kept saying that the product in question was in high demand so I settled for letting them send me absolutely anything in my price point. I was informed a replacement was found and in the next email was told it had been sold!?!?!? This was 5 days after the initial purchase with them holding my money hostage!