Newtek BankReviews of newtekbank.com

I'm a new customer who had some questions about their CD policies so I decided to give them a call. I was on hold for only a few minutes before a human being picked up. Mark Squires answered all my questions quickly and with pinpoint accuracy. He even went the extra mile by explaining what my options would be when the CD term ends (9 months into the future). Mark did all this with a delightful attitude and was a pleasure to speak to. I left the call feeling reassured about my new account. I give Newtek Bank's customer service 5 stars and would definitely recommend it to others.

I needed to wire some money from Newtek Bank to another bank to pay for a bill that was due in a day. Because of various reasons I wasn’t properly set up to wire the funds immediately. Fortunately Agent Katie Houston with her patience and skills was able to shepherd me through the process to get the funds wired to my bank in time.

Christopher Bou was very helpful with problems I was having with my CD account. The bank itself however is a waste and I decided not to put my money there. Days and days of going around in circles, I don’t recommend this bank, but. Christopher was great.

Marcia' Luke was incredibly helpful, providing step-by-step guidance, answering all of my questions, and created a seamless process.

Biridiana Garcia Recommendation I would like to commend Birdi for her help with me and sending a wire which was started yesterday. On the first call she sent me the necessary form and talked me thru it. Then later she called and confirmed everything with me and told me it should be sent this am. She again called me today and I checked and the wire went thru successful. She went far beyond what was required and especially since I was wiring money out of your bank. She was very pleasant and courteous and patient thru out the process. She is a valuable asset to your company...thanks

Marcie is so knowledgeable, helpful and patient. She made the whole process easy and was able to give me the support I needed to open a CD. I so appreciate her kindness. Newtek Bank has a wonderful representative with Marcie!!!!!

Marcia was fantastic in helping me. She was incredibly kind and took the time to help me with opening up an account. She’s very patient and takes the time to make sure you know how to use the app. So very thankful for her help today ! She was a blessing to deal with today.

Marcia Luke did a fantastic job walking me through the steps to open a CD with Newtek Bank - at a great APY I might add. She is without a doubt the most personable and professional banking representative I have ever had the pleasure of working with. She is the antithesis of what we have come to expect from telephone customer support personnel and is a great asset to Newtek Bank. I look forward to working with her in the months and years ahead.