Newtek BankReviews of newtekbank.com

To whom it may concern: My nameis Sue Schern, I have a CD with you ($240,000) and a savings account. When I opened my account with you I had money in a Discover Savings account and I Transferred the money I had with Discover to your savings account, due to higher interest. Well I got busy and was not dealing with banking; but when it came time to pay some bills I went to my Newtek savings to transfer to my checking and I couldn't figure out what the problem was...I couldn't seem to open a checking account to connect with Newtek and Chase.. what ensued going forward was a clown show unbelievable what you have put me through your bank and 🩷🙏Kimberly honestly saved me from contacting powers at be to make a formal complaint With the banking over seers. The fact that I haven't been able to get my money out and pay bills because of all these hoops that never seem to be good enough for you even though the savings account with Discover was closed the day I took that money out and gave it to you. Again if it weren't for Kimberly and her patience with me because I was livid and also emotionally devastated because my money is with you and I can't get it out to pay my bills, and she was a saint. I really want you to understand how lucky you are to have somebody like that Representing you, her kindness and everything about her screams professional and empathetic and sincere and that's the only reason I'm not pulling my CD... five stars for Kimberly 😇🌷Sincerely Sue Schern

Newtek Bank takes your security to the utmost importance. Savings accounts can only transfer money externally to the account that originally funded the account. It keeps someone from being able to hijack your account and attach their bank. My original bank was horrible for many reasons and changed my account number on me. They refused to provide me with proper documentation to provide Newtek with the changes. I had some hoops to jump though, but my angel Tanya at Newtek walked me though the process of getting verified and getting all of the proper documentation submitted. I was scared my money was stuck, but Tanya was amazing and got me back in business. They really do take security seriously and have amazing US based support.

Let me just say if you need help with anything, ask for Katie Houston! She helped me resolve all my questions. She was very professional and sweet!

Brandon Stout offers the above & beyond customer focus services with great initiatives. He is very knowledgeable of the process. In addition to that he offers great suggestion and how things can be done better and he actually follows the whole process through and then update the customer accordingly. I'm impressed how he took the customer's problem as his own. He won't leave the customer behind and let them worry but inform the customer every step of the way. I appreciate his great ethic of work and customer center services. He deserves 10 stars out of 5 stars !!!! The experience took place on 2 occasions 8/22/2025 and 8/27/2025

Helpful in getting me set up.

I haven't opened my account yet, but I will before this day is over. I spent the whole day comparing banks and their High Interest Savings accounts... and reading all the details. I narrowed it down to two, then Newtek was obviously the winner! I still had a couple of questions I wanted clarified, so I used the chat feature. SO cool that I could see Christopher! He answered my questions completely, politely and professionally. I'm looking forward to this!!

Mark S. was incredibly helpful and efficiently answered all of my questions. I'm very pleased with the Customer Service at Newtek Bank.

My call was answered quickly. I didn't have to be forwarded to anyone. Mark took care of my online access questions and several more solutions with the one efficient, cheerful contact. Thank you Mark!