Newtek BankReviews of newtekbank.com

Really impressed with the quality of support and the wire process which Katie effected for me. Also impressed that there was no charge for the outgoing wire.

I had the opportunity to chat with Jordan J regarding a transaction I needed to complete. He answered all of my questions quickly and professionally. He was able to help me with my transaction and followed up to make sure everything had gone through as it was supposed to. Highly recommend Newtek.

Mark deserves more than a gold medal! I couldn't open a high yield savings account and after trying multiple times, I had to call customer service which I thankfully got Mark. Mark also tried everything and after numerous time we unfortunately had to get tech support involved after even his supervisor wasn't able to open it. Mark worked behind the scenes endlessly and made sure to call me back days after to keep me up to date on my case. I told him numerous times and I'll mention it here also, he is the best customer service agent I have ever worked with. His attention to detail, his empathy and compassion, his expertise, is just the bare minimum of the efforts that he put into my case. Thank you for resolving my issue and I am grateful beyond words of the amount of work and effort that you put into my case! Thank you again Mark!

Newtek Bank is very responsive and quick to answer! I wrote to them on their online portal, and, I believe, by end of day they sent what I needed directly to my personal email. Katie H. is on her game there! She deserves a raise and a promotion!

I've been using Newtek for a bit now and I'm pleased with the good customer service I've received. I'd recommend them for your online banking needs.

Katie was very helpful in adding beneficiaries to my account. I got a good rate on my CD and it was easy to open. I've had other CDs with Newtek and found it easy to chat with them or message them to close the CDs which were then ACH'd into my account without issue. I will buy CDs from them again in the future.

For a purely Online Bank, you’d hope they have top notch customer service… Especially when they don’t have to pay for brick & mortar locations, staff, etc. Even more impressive than their customer service (no outsourcing to a less developed country thank god) is their security measures. I have had 10 bank accounts (online / branch) in the last 3 years and only 1 other has similar high standards for security. I’ve been with them since Oct 2024 and haven’t had any issues. If I screw something up, they solve it in a timely fashion. Highly recommend

Just opened a personal online savings account and very happy so far. Opening and funding the account was quick and easy. I was not able to open as a joint account with my wife, but I contacted customer service and Katie was extremely helpful. We had to sign some online forms and my wife was added as a co-owner without any difficulty.