Newtek BankNewtek Bank is listed under Banking & Money.
Newtek Bank (newtekbank.com) has 445 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Selim E.
Ja’Kira was an awesome representative. She made activating my old closed account so easy. Thank You dear Ja’Kira for your awesome help.
Response from Newtek BankJan 19, 2026
We’re happy to hear Ja’Kira made the process easy for you. Thank you for the kind note.
Jon K.
JA'KIRA WAS PLEASANTLY HELPFUL AND OPEN TO MY ASSISTANCE WITH TECHNICAL WORDS. It may be my best rapport with any bank support gal or guy to date. Thanks for her patience and the start of this move. (She helped with the application toward acceptance. :)
Response from Newtek BankJan 19, 2026
We appreciate the feedback and are glad Ja’Kira made the process comfortable and approachable.
Ka
Katie (Tier 2 Support Agent) was friendly, helpful, and informative. I enjoyed my interaction with her and prompt action.
Response from Newtek BankJan 19, 2026
Thank you for sharing your experience. We’re pleased Katie provided friendly, informative, and timely support.
Joe C.
Katie- Tier 2 Support Agent guided me through obstacles (created by me) while opening a new account adding a co-owner and beneficiary. She was very helpful and kind and patient with my failed attempts. I am very grateful the grace she showed me.
Response from Newtek BankJan 19, 2026
We’re glad Katie was able to guide you through the process with patience and care. Thank you for the feedback.
Kimberly S.
I decided to open a HYSA but was hesitant to have one solely with a digital bank. When I initially tried to open it yesterday (01/06/26) I ran into some issues and tried calling customer service numerous times over several hours. Each time I was put on a long hold & even got disconnected which was extremely frustrating. I tried again today (01/07/26) and was pleasantly surprised. I was connected fairly quickly to representative, Ja’Kira, and she was AMAZING! She was the true definition of positive customer service…extremely helpful, patient, polite and knowledgeable! She resolved the issues from the prior day, helped me complete the account set up process, and even walked me through the features on the system. Ja’Kira is most definitely a huge asset to Newtek Bank, and she deserves all the kudos & praise for her excellent work and assistance! I cannot thank her enough for taking the time to assist and ultimately change my mind about Newtek Bank and their level of customer service! I am a new customer and hope this great level of service continues (if and/or when needed).
Response from Newtek BankJan 19, 2026
Thank you for taking the time to share this detailed experience. We’re thrilled Ja’Kira was able to turn things around and provide the level of service you deserve.
customer
So far, so good. I was corresponding with Michael Mann, who answered all my questions promptly and thoroughly, and helped me with a few concerns I had upon setting up our new account. I do wish the transfer and joint-owner setup processes were quicker, but I can live with the reality that everything is taking about a week. Overall we are pleased.
Response from Newtek BankJan 19, 2026
Thank you for the balanced feedback. We’re glad Michael was able to address your questions and support your account setup.
Monica
Ja’Kira was so sweet and helpful all my questions were answered and in a very timely manner.
Response from Newtek BankJan 19, 2026
We’re happy to hear Ja’Kira provided timely and helpful support. Thank you for the kind words.
Jerry
Jakira was very helpful getting me setup with my account.
Response from Newtek BankJan 19, 2026
We’re glad Ja’Kira was able to assist with your account setup. Thank you for choosing Newtek Bank.
