Newtek BankReviews of newtekbank.com

I’m a brand new Newtek customer and needed help. After a rather long wait and several attempts to talk to a customer service representative, I was taken aback by the customer care and professionalism I received from Jordan J. He was patient, knowledgeable, and understanding of my frustrations as I had unsuccessfully tried to make a transfer to my savings account with Newtek and to no avail, He explained to me the 3-day wait and why the system wouldn’t allow me to make a same-day transfer while making me aware of other faster options for said transfer. We also went over the accounts (CD, Savings) and made sure everything was set up as I intended it to be. Jordan is to be commended for his patience, knowledge but mostly for the way he treats customers. It was a pleasure doing business with Newtek.

Newtek Bank is offering the highest APY 4.20% on a 9 month CD. So I opened a new CD. I wanted to add beneficiaries to my CD. I submitted my request in a Message. The next day, I received a reply from Ja'Kira. She had submitted the request to add beneficiaries to my account.

New to Newtek bank. Just opened a cd account. one of the main reasons that I decided on Newtek was the free wire transfers and that an account could be done in as little as 20 min. I liked the way my transaction was handled from start to finish. I was very comfortable with the process all the way through. Now the negative part. There was not an easy way on their application for my wife as co applicant. The only way was to finish with my name only and apply for her name to be used later, which I did. Not a big deal but that was troubling. The big rub was the free wire transfer that was advertised and that I was expecting turned out to be snail slow ACH. That banking ploy cost me $83.84 in interest. When something is advertised, it should proceed as advertised. Considering filing a dispute with EFTA. I just received a call from Newtek and they assured me that I would receive the lost interest and that interest starts from day 1 no mater wire transfer or ach. I am revising the rating from 3 star to 5 star because they got back to me right away. Excellent response to my problem.

Biridiana, from NewTek Bank, responded quickly and professionally to a request. She had to take extra time to write the time sensitive document that I requested. I greatly appreciated her assistance! TM

I am new to newtek Bank and had quite a few questions and haven't had the best of luck getting answers at my last bank when I call in. I was very surprised pleasantly that jakira answered every question I had and was so helpful with any and all questions I had. I was able to finish my banking set up and my new account is fantastic. Thank you jakira.

I have dealt with NewTek a couple of times in the past week. Their customer service is very knowledge & ALWAYS stay on the line till your problem is solved to your satisfaction

Very rapid response. Easy to find the correct number to contact. Michael was very helpful, answered my questions quickly and politely. Thank you!

Great service