Newtek BankReviews of newtekbank.com

Amazing customer service

Very pleasant conversation with Ja'Kira. I don't have a lot of experience with the Newtek Bank, but so far all seems to be very good. Ja'Kira, specifically, was knowledgeable, intelligent and easy to understand. She showed great attention to details and quickly offered a good plan for what I was trying to accomplish.

It is very easy to communicate with the customer support team and receive timely responses. Additionally, I am very pleased with their savings and CD rates.

I was trying to continue the process of signing up for a new account. I had stopped in the middle of the process and when I tried to continue today, it would not accept my login information. I contacted customer service and Ja’Kira was extremely helpful in resolving the problem. I look forward to future transactions with Newtek Bank.

I had specific need at the end of my CD maturity and call customer support to ask how to managed steps. Rep clear about steps and how to. I completed the steps and received confirmation on the actions newtek would be taking from Ja'Kira very timely. Overall very happy with Newtek support team.

I have been trying for weeks to open an account for my husband as they offer the best CD rates. However the website was VERY difficult to navigate and his application was rejected multiple times for errors in the application. I finally got Rei Rhodes, an after hours support agent. She stayed with me through the entire process advising me what was considered primary and secondary ID, also a utility bill was needed to verify address. The website NEVER specified that. She was kind, patient and so knowledgeable, also showing me how to cancel an online transfer I needed to cancel. She is a real asset to Newtek bank. I just hope my husbands application is approved without further delay. Getting him to Newtek has been a very stressful process.

Ja'Kira and Amber were both super helpful and responsive! Thank you for helping me with my login and my CD!

We have spoken with both Gary and Christopher from your support desk. They were extremely help and knowledgeable. They both listened and understood our issues and guided us through the process