Newtek BankNewtek Bank is listed under Banking & Money.
Newtek Bank (newtekbank.com) has 445 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Jim
Absolutely top-notch customer service response from this bank. Ja'Kira was very, very helpful over the weekend through messaging. Not too many banks have this great quick respose.
Response from Newtek BankJun 30, 2026
We’re glad you received quick and helpful support. Thank you for choosing Newtek Bank.
John G.
Newtek/Katie was very informed and patient when I placed a small CD with Newtek and also when I unfortunately had to cash it out before maturity. Personal service, great/fast communications and very pleasant to work with. GREAT bank and GREAT people! I always felt secure with the bank and had confidence in the people skills.
Response from Newtek BankJun 27, 2026
We’re glad to hear you had a positive banking experience and felt well supported throughout the process. Thank you for choosing Newtek and for sharing your confidence in our team.
Bobby
I was having trouble with Newtek's policies regarding ACH transaction limitations. Yessica quickly straightened me out and suggested the most helpful alternative approaches. She was very courteous and professional at all times.
Response from Newtek BankJun 21, 2026
We appreciate your feedback. We are glad our team was able to provide guidance and helpful options.
Sharina R.
Both Amanda and Amber in the customer service department are incredible. I’ve never had this level of care and support from any bank in my 30 year banking history. Yes, the systems need some automation and efficiency updates but if you’re looking for a bank with great rates, caring support reps, and a phone line where real humans pickup the phone without a 12-step process, this is the place to come!!
Response from Newtek BankJun 16, 2026
Thank you for the recommendation. We are glad our team provided the personal support you were looking for.
J & B.
Thank you Kai Sosa for the excellent customer service, for your knowledge and expertise. You helped me solve my issues in no time! You truly deserve 10 stars! Thank you so much! You are truly a blessing. 😀
Response from Newtek BankJun 10, 2026
We are grateful for your review. We are glad our team was able to assist you quickly and provide the support you needed.
viet T.
Great customer service. Real human helped me resolving my account questions
Response from Newtek BankJun 8, 2026
We appreciate your review. We are glad you received personal support from our team and were able to get your account questions answered.
Jacky S.
Mike was very helpful in connecting an external account into my Newtek account!
Response from Newtek BankJun 8, 2026
Thank you for taking the time to share your experience. We are glad our team was able to assist you.
Jared L.
I'm 42, & this was the best transaction I've had with anything in need of financing. Daniel is the man. He was responsive, had great follow up, clear and concise with his communication, the list goes on. Can't say enough great things, but I will. His professionalism and patience with explaining items I needed help with was great, made it feel like he was on my team from start to finish. 10 stars isn't enough, thank you again Daniel!
Response from Newtek BankJun 8, 2026
We are grateful for your review and pleased to hear that our team delivered such a strong financing experience from start to finish. Thank you for trusting Newtek.
