newsouthwindow.comReviews of newsouthwindow.com

I had the sales guy come and give me a bid, sounded great. The measuring guy doesn't care about anything but himself. Beware, they say anything to get a sale!! He said, "measuring will be in next day or 2, call anytime if have any issues, and install would be in 12 weeks". I had a problem with the measuring guy never contacted me for 5 days AND a 12 week lead time is ridiculous. I told my sales guy 3 times to cancel my order on 2nd day and I want to cancel. Even though I canceled within the contractual 3-day requirement, they charged my credit card anyway. Now I get the "not my job" answer when I reached out to other employees in company to confirm my cancelation. The company and 2 employees ignored me and next thing I know, my account was charged. Very frustrating company, untrustworthy and unreliable! Sales guys talk big game but they talk out of both sides of their mouths and don't care about customer satisfaction. Poor communication and no one care about doing the right thing. Stay away from them!! Awful stressful dealing with them. Still fighting with them!!

Chris Short put on a great presentation he new his job and great windows

Its so disappointing to have to write this review because we were so excited about choosing New South over all the other companies we met with but fel the need to warn people about how this company operates. We met with our salesman Don very nice person and did a good job explaining to us why New South is a good choice but thats where the good experience ended. Don told us the payment schedule was one third up front one third at time of installation and one third when everything was complete. OK next step is the measurement's and at that time we were told NO one third up front and both other two thirds on the same day of installation BEFORE the inspection by the County BEFORE the permit is closed and BEFORE the installation is completed. We told the person doing the measuring we were not comfortable with that and he said ok i made that note for you but call your sales rep. Fine all of sudden the nice sales person is non responsive and when he finally does respond says I'll check with the manager...so we start calling and emailing the office and finally a week later we get an email from the manger Fred who says thats the way its stated in the contract. Now we are trying to cancel and get our deposit back since nothing is turning out to be what we were told AND they comapny has shown us when we do have an issue they don't repond and avoid dealing with the clients. We should have gone with Pella hopefully this helps anyone else comparing companies for replacement windows that has the same choice to make. **Update, after emailing the company to cancel our order i got a phone call from Fred the manager who told me the same thing as the email, "the contract says... so it doesn't matter what the salesperson told you" so i said no problem we just want to cancel and then he said "Your way past yuor three days to cancel" This would all be well and good except we told them at time we were signing the agreement we weren't comfortable and wanted to change the agreement and the measuring person added the note and assured us we could deal with it with our sales rep, then nobody would respond to us until after the three days had passed. This is Not an upfront company from our experience at all!

Ordered in Feb, got installed end of April, scratched glass, frame bent and tweaked, gauges on frame. They sent another team to "fix". Tried to just cover up large gaps in frame with caulk. Company reordered. Old taken out and new installed, didn't pass inspection for several reasons. Put new trim around 3 panel slider with 3.wood boards not the crown molding we had. Sent same team out to fix. Tried to paint damage to walls and trim. They didn't put paint able caulk so I'm now ripping it all out and having to do it myself. 9 month project.. STAY AWAY FROM THIS COMPANY!

In sales pitch don't start out with a high $$ amount. Vacation voucher should be able to activate the 60 days after installation & not by purchase date of windows. Should be clarified in sales pitch. Should not be forced to be issued a credit card & pay a $29 fee for it. It shouldn't take 5 wks for appt for strips to be put back after final inspection. Whole timeline worked well & 2 installers did 8 windows in 1 day & were professional. Customer service didn't follow thru on getting my husbands phone # in system for all calls which was annoying.

Paid 50K for all my windows and doors. The materials seem to be good. Installation is EXTREMELY subpar (I have pics to prove it). They sent the same person over and over, to solve the issues they themselves created. Failed inspection due to wrong installation procedure, non compliance with county code, doors with handles scratched, installed non-square, not closing properly, parts missing (i.e: plugs to cover screws). Broken seams, stucco used improperly (Came off at first pressure cleaning) Crew showed up at least 4 times, not counting scheduled inspection. Last time I had to threaten with a lawsuit to have them come and fix inspection failing issues. I do not recommend at all

Over the last few years replaced all of our windows (14+) with New South windows and 5 outside doors and one slider. At the time we signed up for the doors we were told we would get a free cruise or something else. We elected for the cruise but then were sent something else that we cannot use as we are retired. I have called the Orlando office several times and have not received an adequate explanation. After the amount of business we have given them I didn't think we'd be scammed but treated courteously. The product is very good but the followup and follow through are lousy. At this time I cannot recommend anyone to New South as we feel used and abused by 0them.

Avoid this company. I ordered a hurricane door from Chris. Nice person. New South Window called me the door had been ready and they just received the building permit. The installers came and installed the door backwards. Someone named Franklin came to help them reverse it and put the lock on. There is a 1/2 in gap at the bottom! The threshold plate is silver , they installed a piece that was brown as a spacer, Not sure this will get a permit. They said they would be back out to make it right. They did not show up and never called. They rescheduled. Not a lot of hope it is done professionally. Big box sis my neighbors and is very good and not leaks. I will not be using them for anything in the future.