newsouthwindow.comReviews of newsouthwindow.com

They were eager to take the deposit and get the sale but the communication from that point was poor. We had to call often to get an install date which came months later. Install crew was good but it’s been weeks and we still Don’t have the city permit signed off on and can’t get anyone at new south solutions in wpb to return a call.

A month later update: I lowered NewSouth's rating from 3 to 2 stars. We failed our inspection. Missing screws. Stripped screws that just fall out. No locking mechanism installed on patio sliders. Now I get to waste another day off of work waiting for NewSouth to amend their work, then ANOTHER day waiting for re-inspection (and they just cancelled THAT!). They don't even send a rep to the inspection. Most of this stuff could have been resolved ahead of or even during the inspection, but after $50,000, they leave it to the homeowner. I found out NewSouth has been taken over by another company (Window Nation, so beware there, too), but that's no excuse for the mostly-terrible job we've experienced from the office staff. Hardly any communication, unfulfilled promises, taking the work crew off our house to "more important" jobs, running our credit for credit line increases without our permission. It's NOT been a good experience, and I wish I'd gone with another company. THE ONLY SHINING STAR HERE, AND WHY NEWSOUTH GOT TWO STARS INSTEAD OF ONE, IS ROY and JESSICA'S install crew. (prior) Day 2 Update: The installation crew (6) is really saving the day for my review of this company. This installation crew is doing an awesome, fantastic job so far! Prior review: Financing was a major issue. With a 760 credit score, I expected full approval based on the quoted payment schedule (~$7k deposit, then progress payments). Instead, the lender only approved $25k, and NewSouth immediately charged the full amount upfront, claiming the schedule only applied if fully financed. That also triggered the 18-month no-interest period in December—even though installation hadn’t begun 4 months later. That feels misleading and unfair. The contract stated a 14–18 week start window, and they used the full 18 weeks with ZERO proactive communication. Every update required me calling. First it was “early March,” then “mid March,” then suddenly a 1-day notice to clear space around all windows/doors. After an all-night scramble, they didn’t even start work—just delivered windows for a few hours. Now our home is disrupted, rooms displaced, and we’re still looking through old windows while the new ones sit outside. We have ~18 openings, and a 2-person crew for a 3-day job already seemed tight—now worse after losing the first day to delivery logistics. Also, no consistent point of contact: Rey → Salvatore → Barb → Kevin (with a WindowNation email?). Confusing and concerning. Overall, a stressful experience due to poor communication and expectation management. I regret not choosing another company. Will update after completion.