NewSmileReviews of newsmilelife.com

This company has been a nightmare to deal with. I sent in an impression kit, and they told me the impressions didn’t work. Per their own policy, they’re supposed to refund me when that happens — but I’ve been waiting weeks for my refund. They’ve since gone silent, ignoring my emails and refusing to answer calls. Be careful before trusting them with your money.

The impressions were not acceptable but I was surprised that I needed to pay to try again with no guarantee of success. Because of my lack of confidence in my ability to make good impressions, I am asking for a refund. Thanks Janice

Following my previous review, NewSmile finally responded after weeks of silence and advised that a new representative would be taking over my case because my previous representative was no longer with the company. In that response, I was informed that reimbursement for the required 3D scan would only be addressed after the scan had been accepted and fabrication of my aligners had begun. This differed from the reimbursement information I had previously received, so I replied requesting clarification regarding: • Reimbursement for the required $99 3D scan • Reimbursement for the two most recent impression-related costs As of 7/13/2026, I have still not received a response. I purchased treatment on 12/07/2025. More than seven months later, treatment has still not begun. At this point, I am still waiting for a clear answer regarding reimbursement before I can move forward with the company-recommended next step. I will continue to update this review as my case progresses.

I paid the full $1,665 for my aligners, but after my original teeth impression kit hardened, I was told a replacement mold kit would be sent. It never arrived. Since then, I've sent multiple follow-up emails asking about the replacement kit and, later, requesting a refund. Those emails have gone unanswered for weeks. As it stands, this company has my $1,665, I never received the replacement impression kit, I was never able to complete the process, and I never received my aligners. The complete lack of communication and customer support has been incredibly disappointing. Based on my experience, I cannot recommend this company and would avoid them at all costs. Proceed with caution.

Trying to get replacement retainers. Liked the initial alignment process a few years ago but for retainers terrible communications and follow up. Was told that retainers would arrive in 3-4 weeks on 5/21. Followed up on 6/20 as had not heard anything. No response. Called and left 3 voicemails and never got a call back. Sent 3 emails no response. Finally left voicemail on new customer line and got a text back. Very frustrating that no way to talk to a person directly. Asked for my money back and no response. Still not sure a delivery date but at least there have been some emails now.

I paid, I performed the molds, received a message that the molds are workable, sent multiple emails asking for an update, and heard nothing back.

I placed my order in the morning, but after doing more research, I realized the product was not what I expected. I immediately contacted customer support to cancel the order before it shipped. Unfortunately, getting in touch with the company has been extremely frustrating. I sent multiple messages explaining that I wanted to cancel my order and requested a refund, but I received no meaningful assistance. I also called the support line several times, and each time I was asked to leave my name and phone number, yet no one ever returned my calls. My experience with their customer service has been very disappointing. A simple cancellation request for a recently placed order should not be this difficult. Based on my experience, I would hesitate to do business with this company again.

This company is terrible!!! Do NOT use them!!! Total waste of time and money! I placed an order almost a month ago. They took my money and then ghosted me. I emailed FOUR times and NEVER received a response. A company that takes your money, doesn’t deliver on their product and has zero customer service is NOT a company to do business with. Stay far away from NewSmile!!!!!