NewSmileReviews of newsmilelife.com

Newsmile UK. I paid in full up front before even using the impression kit I had an unfortunate accident and broke one of my top front teeth. Realising I could no longer go ahead with the treatment as I would need a veneer or cap I immediately contacted newsmile. After a week and 3 emails and a call I got a response. Nearly 3 months later I still haven't had a refund. I'm now paying interest on my credit card for a treatment I never used. I've had no contact from them for a month. I would avoid this company, if something goes wrong they don't want to give you your money back.

Avoid! Currently trying to seek a refund! Everything was going smoothly at the start, I was getting customer support replies within a couple of hours, sometimes minutes, using their WhatsApp support and they were really helpful. But as soon as I started having issues and complaints about the service replies got slower, they eventually stopped on WhatsApp and now every email conversation requires multiple follow up emails to get a response. The most recent example being I asked on Whatsapp, 'Hi, is anyone available at this time to answer some queries?' I got a reply within 1 minute however no reply to my actual question when I brought up the refund request. I am now in the process of requesting a refund (as the treatment preview is not satisfactory) however I expect I will need to file chargebacks with my bank as nothing about this experience so far has led me to believe this will be an easy or quick process. For reference, I made my purchase on January 20th and it has taken until April 18th to find out that my smile goals are not attainable without paying $5,000 to have my teeth permanently shaved (which I know is not true as I had my perfect smile after braces and all that I required is the slight fixing of where some of my teeth moved back after losing my retainer as a teenager).

Paid upfront in full then billed multiple times and told did not receive yet bank released funds. Everything about this company is phony. Never met one person in US satisfied.

Don't recommend at all. Took 3 weeks to get the impression kit. Took another 5 weeks to get my treatment plan only for my plan to show my main 2 teeth I had issues with - not even moving. So I told them I don't want to go forward and requested a refund after already paying for a down payment and 2 months of payments and here I am still waiting for a response. I will be disputing with my bank if I don't hear anything back by the end of the week.

Total scam! Terrible experience. They donn’t reply to messages for months. Then tell you they’ve sent your aligners and you never receive them. Won’t refund your money. I’ve had to involve my credit card insurance to try and get my money back. Avoid at all vodts

This has been the worst experience I have ever had with a company! I never used their service, nor did I take one impression. I ordered their kit last October 2022. Had an unforeseen medical situation arise during the time it was shipped to me. I returned the kit untouched within a week of receiving it yet to this day, March 8, 2023, they are still charging me in full! This is outrageous and I am seeking legal action at this point. My advice would be run FAR AWAY from this company! I still have not received any kind of refund and have been back-and-forth with them numerous times. They knew I never took one impression yet they still have charged me in full for a service I never used. Again, I recommend you run as fast as you can toward another more reputable company that actually cares about their customer service and reputation. NewSmile does NOT.

Awful experience with NewSmile. The impression kit they sent me didn't fit around my teeth, needed to go to a clinic over a 4hr drive and then pay for a scan. This clinic only open during the week, I couldn’t take any time off, so this wasn't feasible. Requested a refund and had to repeat that request 3 times before it started to be processed, they then kept the direct debit set up so they could charge me £366 over 2 months and then only refund me £30. I understand being charged a basic fee or even to be charged if I'd simply changed my mind but £300+ for a bit of plastic and a process I genuinely couldn't continue with?! Awful experience, I feel like they have absolutely no care for their customers.

I have had an awful experience with NewSmile. The impression kit they sent me didn't fit around my back teeth, so I was advised I needed to go to a clinic which was over a 3hr drive and then pay for a scan instead. This clinic was only open during the week and I've just started a new job so can't take any time off, so this wasn't feasible. I requested a refund and had to repeat that request 4 times before it started to be processed, they then kept the direct debit set up so they could charge me £366 over 2 months and then only refund me £30. I've now asked for a complaints email or policy and the request is being avoided yet again. I understand being charged a basic fee or even to be charged if I'd simply changed my mind but £300+ for a bit of plastic and a process I genuinely couldn't continue with?! Awful experience, I feel like they have absolutely no care for their customers.