NewSmileReviews of newsmilelife.com

If I could give zero stars I would. The most appalling and unacceptable service I have ever received!!! I had to do two impressions because they said my first wasn’t viable, and I only found out my second wasn’t viable when I reached out and contacted them. I immediately asked for a refund however their heavy handed sales tactics made me change my mind and I was promised that actually my impressions were viable. It’s now been over a month since I originally requested a refund, I keep being promised that my Aligners are “almost ready to be dispatched”, despite me saying every day I just want a refund. And I’ve just been told this morning that I’m no longer eligible for a refund as it’s outside their 5 month period (despite initially asking for one within my 5 month period). I am now out of pocket by almost £1,500 and have no Aligners. The absolute worst company ever.

I booked my 3D scan appointment, paid for it, had to schedule my time to be in central London for 2pm today and got an email at 1:21 to say that my appointment was cancelled (when I was already almost at the clinic. This partner clinic refused to serve me as they didn't receive the payment from NewSmile. I offered to pay myself second time and sort it out later but was refused. Not only I want to get the refund but I should also be entitled to compensation for my time and travel expenses!!!

I ordered the product a few months ago. The trays made me sick and when I tried to cancel the company was to aggressive. When I told the company I wanted to cancel they wanted me to pay for a 3D scan at a provider. As I told them I was on a work trip, and on the last two days they wanted me to go in however I couldn't due to work commitments. They take WAY to long to refund customers, which is over 3 months when I didn't even receive a final product and paid $1,849 for the product. Their customer service is horrible as is pressure tatics to get customers to stay. They will also blame the customer instead of owning up to their products. Do not use there is a reason they charge the full fee up front.

If everything goes well, I'm sure you'd give this company a 5-star review. However, if your second batch of aligners come faulty, you seem to have absolutely no way of getting in touch with someone who can sort it out. I have tried to escalate a complaint, but after being put in contact with the "supervisor", who has exactly the same job title as everyone else I've dealt with, she offered me a discount of $50 from some "refiner aligners", even though I've not even finished the treatment and am in the UK! £400 to finish my treatment!!! I am still collating evidence for my complaint and felt compelled to post on here to escalate. Update: Apparently, NewSmile don't like people's names in their reviews and flagged my post so that it wouldn't be seen. Strange how they don't do that with their fake positive reviews. Also, my dentist has told me to stop using the aligners as my teeth are in a worse place now than when I started. Do NOT use this company. Shocking.

Utterly disappointed with new smile, aligners are ill fitting to the point of being unwearable. Customer service is shocking, phone calls are rarely answered and emails go round in circles. Requests for contact details of complaints department are ignored. Avoid.

You will save yourself many stressful hours by AVOIDING NEWSMILE. This treatment has not worked. I spent my time and hard earned money on failed impressions, in-person dental scans and countless calls for aligners that required many months of use, 23 hours a day, all to fail to straighten my teeth as promised in the treatment preview. Don’t be fooled by fake reviews on here or the fact the service is cheaper than the alternatives. The company are also particularly difficult to deal with and I am having to fight for a refund as I write this.

Please READ the refund policy because before you pay, if you are not happy with the preview treatment they will not refund the whole amount you paid. They will take a minimum of £215….and it could take 90 days to refund the money. They are very fast to take your money but extremely slow to refund you. Rubbish company!!!

Spent £1300 on my Invisalign. My bottom aligners didn’t fit even slightly, chased this up with NewSmile and after 6 months they finally got back to me saying I needed to pay for another kit to do more impressions, this is priced at £80. The communication is poor. Regardless of the mistake being there during the manufacturing of the bottom aligners they still wanted me to pay for the fault. Don’t waste your money, I’m not further forward with me teeth and they’ve got a lot of my money already.