NewSmileReviews of newsmilelife.com

Customer service totally non-responsive. Impression kit took way too long to arrive and that’s when I found out it was going to basically take another 8 weeks essentially to get the aligners…WHAT?! Directions for making the impressions was confusing and inaccurate with timings, putty hardened before I could even finish. They also want you to do a virtual appointment which was confusing to even make. They never responded to any of my questions even though I used the email they said to use to make the appointment. Will not be proceeding with this company.

Do not use this company! They false advertise. I gained nothing from there service and then charged me a cancellation fee after a absurd ordeal. They wanted me to pay to go see a dentist to take xrays.

I don’t have them….

Update: 3/26/24 NewSmile only responded here to keep up appearances. They never followed up with me I responded to their response below only to get a % off the cost for final steps to which I responded with the following: I spent a lot of money for “smile confidence for life” and NewSmile didn’t deliver. I will not be satisfied until NewSmile makes it right. I will not pay for the additional steps as apparently NewSmile gives a 50/50 chance when it comes to results. They never responded back. They do not care and do not stand behind their claims. Terrible communication with the company. I would get multiple emails regarding the same thing from different people or no response at all. I paid $2,000 for their aligners and completed the assigned treatment only to find I should have had more steps. My teeth were still offset and gapped needing at least three more steps for a straight smile. When I reached out to the company, they told me they considered 80% of improvement to be proper treatment and if I wanted the additional steps it would cost an additional $449. So if you want 80% of straight teeth and are ok with mediocre then this is the company for you!

Ordered a impression kit and they don’t ask a size they send you the smallest one , I messaged them to show them my impressions before sending them back with pictures they tell me my mullers are not in impression , and then go to tell me they sent 2 putty’s and a large kit with 2 top and 2 bottom with nothing to do it with !!! And then tell me I have to pay and order a new one!! What?!!! And never reply … ! Terrible in my opinion I was so interested now I’m on the edge ..

I purchased aligners from NewSmile. I had a regular dentist appointment after I had been wearing the aligners for about 14 weeks. At my dentist check up appointment they did X-rays. The dentist informed me that I had some bone loss in my bottom jaw and asked if I wore aligners. She informed me that if I continued to wear the aligners that I could lose a tooth/teeth due to how rapidly my teeth were moving. She wrote a letter to NewSmile explaining my bone loss due to using the aligners and recommended that I receive a refund due to my incomplete treatment. She also advised them that if I continued to use the aligners could potentially lose teeth or a tooth. I also asked for a refund seeing as I used 7 sets of the aligners I had 18 sets total and wasn’t able to complete my treatment. NewSmile declined my request for a refund because it was after the 5 week refund policy. So now I am out $1800 and never was able to complete my aligner treatment due to the bone loss in my jaw and the risk of tooth loss.

Awfully slow in delivering . I do not recommend

Had a terrible experience with these guys. Took forever to get the imprint response and they said it wasn't as they liked. No offer to send a new one to me just a measly discount on a second imprint kit. My advice is shop around and find a more reliable and reputable company.