NewSmileReviews of newsmilelife.com

Tout se passait bien lorsqu'il était temps de commander mes aligners et de payer. Maintenant que J'ai terminé mon traitement de 15 aligners et que je ne suis pas 100% satisfaite du résultat, on répond à mes courriels une fois par mois environ, on ne veut pas m'offrir de traitement sous la garantie qui prouve que je n'ai pas atteint 85%

RUNNNNNNNN AS FAST AS YOU CAN AWAY FROM THIS COMPANY. My smile has been ruined, my teeth no longer touch in the back, I have a tooth where the gum around it is so inflamed my dentist thought something was under my gums, teeth that were once straight are now crooked. I asked for a refund for a retainer I ended up canceling bc of my dentists concerns and instead of refunding my full $149 they decided to keep $20 for a impression kit they sent to look into refinements which I cancelled due to them wanting another $500 to fix the damage they have done. It took 2 months to get the free impression kit for refinements. I have all the convos in my email. I even have order receipts showing you are holding my money. RUN SCAMMERSSSSS!! Currently waiting for dentist name and license so I can have my dentist file a report with the states board of densitry.

I have to amend my review to 1 star! I have had no response from NewSmile since sending my moulds back a couple of months ago. I have followed up twice to find out where my retainers are and I have had no response. They took my money and never delivered a product. Terrible!! Thanks Ivy! The instructions you gave were very clear and given with patience and kindness. New Smile could make videos for the international customers to review prior to or in place of the live video instructions. The time difference with Australia makes it very difficult to get a good result with the impressions. Also the putty was very hit/miss. Either too hard too soon or did not set at all.

I had ordered my retainers from New Smile, and was told I had to submit pictures several different times after already speaking to Rachael over the phone. It took a whole week to get New Smile to understand nothing changed and I just needed my replacements ASAP. That was very frustrating as I was already stressed about getting me retainers in on time.

Horrible!! Now I think the company has changed it's name to New Smile Life. They will delay and deny your tx while charging you and then send you aligners that do not fit.

This company scammed me and they will scam you. They charged me $300, lied to me the day after I signed up about their ability to fix my teeth. Three months later, after an unorganized further assessment process they revealed the truth that they could not fix my teeth. I tried to speak to representatives and they made it extremely difficult. Eventually they told me I would get a full refund but it would take a further 3 weeks. Finally, they gave me a refund for further payments I had made, but not my $300. I was going to walk away the day after I signed up and they lied to me and prolonged the process because they knew I would not be able to contest the charge with my credit card 3 months after the charge. This company is full of scammers. They are dishonest. They operate out of Canada, but it appears the actual workers are in an east asian location. DO NOT SIGN UP WITH THEM! Search out an alternative. If you do not, you will eventually be hurt by them!

SCAM!!!! Please, try a DIFFERENT company, NOT this one. Do your due diligence and read the other reviews that are trying to warn you about this company. This is too much money to lose and you won't get any of it back. I spent the money on the kit and never got a product from them. NEVER. They kept making excuses about the molds and wanted me to send them more and more money. When I asked for a refund they refused. I even complained to the BBB. This company cannot be trusted. I would not be surprised if some or many of the "positive" reviews were actually fake. BEWARE.

AVOID AVOID AVOID. I used these as alternatives to traditional Invisalign due to the cost however quality goes a long way! During my treatment I noticed the trays were causing gaps that I didn't have before. When I tried to address this they told me to wait until the cycle was finished which I did and the gap was still there. They then didn't provide any alternative remediation or compensation for the differing results and the misleading advice. I then had to purchase retainers which upon arrival, I noted they do not fit my teeth at all. I have sent pictures and chased them through email and WhatsApp and I haven't received a response in over 1 month! For such a remote company, communication should be priority yet I feel as though I am being ignored due to my bad experience. When it comes to something as important as teeth/your smile, I would not recommend remote dentistry like this... go to your dentist and ensure regular check ups so that the progress Is well-monitored. NewSmile have not looked out for the best interest of my teeth at all and they are continuing to ignore my requests !