NewSmile Reviews | Read Customer Reviews of newsmilelife.com

NewSmileReviews of newsmilelife.com

4.0708 reviews
Salons & Clinics

NewSmile

About NewSmile

NewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!

NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: newsmilelife.com
Website: newsmilelife.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 83% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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NewSmile reviews

Showing 158 reviews with 1 star · Clear filters

B B.
Mar 31, 2025
Poor customer service
My wife is awaiting her final set of aligners. She has now been waiting several weeks and contacted NewSmile repeatedly. Still no aligners or any updates although they have taken the money. Getting very worried now that they will not deliver their side of the agreement.
Response from NewSmileMar 31, 2025
We sincerely apologize for the delay and any frustration this has caused. We understand how important it is for your wife to receive her final set of aligners on time. Please provide us with your order number, and we will look into this right away to ensure a resolution as soon as possible. Thank you for your patience, and we appreciate the opportunity to assist you.
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Jay K.
Mar 29, 2025
This is a scam
This is a scam. I paid the $1500 but found out I had a loose tooth and wouldn't be able to go through with the process. I emailed them for a refund and they said they 'escalated' the issue, which is the exact same language I see they used responding to one of the complaints on this site. It's been two weeks and all emails have stopped from them, including their regular ads for retainers. I called their phone number and it directs you to choose your country and then either sales or support. If you choose support it plays some hold music for a few minutes and then tells you they cannot take your call right now. If you choose sales it goes straight to a leave your message at the beep. I'd be happy to be proven wrong, but if all they do is leave some empty comment here about escalating the issue or looking into it, you can be sure they are just trying to improve their image on this site. They are not looking into anything, they are taking the money and running. Don't be tempted by the low price, you do not want to hand your money to these thieves.
Response from NewSmileMar 31, 2025
We’re sorry to hear about your experience. Please know that NewSmile is a licensed company by Health Canada, and we operate in Canada, the USA, Australia, and the UK, adhering to strict regulatory standards. We take customer concerns seriously, and we want to ensure your case is properly reviewed. Could you please provide your order number? One of our agents will investigate this matter and follow up with you as soon as possible. Thank you for your patience, and we appreciate the opportunity to resolve this for you.
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David
Mar 19, 2025
First I ordered from them was on…
First I ordered from them was on January 14th 2025, I returned my impression back to them. After week of no response I decided to reach out to them, they then tell me my impressions came back wrong so I need to order a replacement. I told them to partially refund me since they haven’t made my retainers yet. They said it’s non refundable, I ordered the replacement and shipped back to them. Today is march 19th and the refuse to respond to me either email or sms. ORDER NO: 10472 and 10624
Response from NewSmileMar 20, 2025
Hey David, I’m sorry to hear about your experience, and I completely understand your frustration. We truly appreciate your patience. I’ve escalated this to our team, and one of our representatives will be reaching out to you shortly to resolve this matter. Please keep an eye on your email or phone—we’ll make sure to get this sorted for you as soon as possible. Thank you for your patience, and we appreciate the opportunity to make this right.
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Krista
Mar 10, 2025
Scam!
Scam!! I used Smile Direct Club previously- great experience but sadly they went out of business. I need retainers so I thought id try new smile. DONT DO IT! They are a total scam. Apparently non of my 8!! Impressions were workable but if I spent more money they'd keep trying to get a good impression of my teeth.. I'm not new to this, I have done soooo many impressions before w Smile Direct Club.. my impressions were perfect.. they wouldn't even show me proof they received my impressions.. suspicious!!!! I asked for a refund of my retainers. Despite my constant messages all I get is “its still processing””we understand your frustration “ “I’ll PERSONALLY look into this for you” and then total ghost me.. dont waste your money. People are horrible Update* New Smile responds here pretending like they will fix the problem to only continue ghosting and not refunding my money! Scam scam scam scam
Response from NewSmileMar 10, 2025
Hi Krista, We're truly sorry to hear about your frustration and experience with us. This is absolutely not the experience we want for our customers, and we’d like to make things right. If you could provide your order number, one of our representatives will reach out to you shortly to review your case and assist you further. We appreciate your patience and the opportunity to resolve this for you.
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Deena
Mar 7, 2025
Where are the customer service reps???
At this point, it's the communication. I just received my new set of impression kit the second time. After practicing, I realize that I need a larger size tray. I have been trying to reach someone for help and I can't get anyone. I have paid outright and I can't get any help. Where are the customer service reps. I've paid all this money for service and I can't get help when I need it. How do you get a video call when no one answers the phone? I am truly frustrated and I aiming towards getting my money back. This is ridiculous!
Response from NewSmileMar 7, 2025
Hi Deena, We are sorry that our communication has not been up to standard. We are working hard every day to improve our communication streamline and products. May you please provide your order number so one of our representatives can reach out to you immediately as we want to get this resolved for you as fast as possible.
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Ariel
Mar 5, 2025
The communication between the rep and I…
The communication between the rep and I was great. However, I had to do my molds twice. I followed the instructions. Is this a scam? Update 3-22-2025 Haha never received a reply. This really is a scam!
Response from NewSmileMar 5, 2025
Hi Ariel, We apologise that our communication has not been up to standard. One of our agents will reach out to you shortly so we can get this resolved for you as quickly as possible
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Erin S.
Mar 3, 2025
Scammed
Scammed. It went well at first until I attempted to cancel my retainer subscription. For months I have tried to reach them via phone, the links on their website, chatting with the bots, texts even responding to previous emails (which those phone #s coincidentally are no longer valid #'s.) Despite my numerous attempts over the past several months I have NOT received any responses or any remedy to my issue as they are still taking money from my account. My next step is reporting this as fraud with my bank. It's unfortunate I was forced to give even a single star for a fraudulent business.
Response from NewSmileMar 4, 2025
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we truly appreciate you bringing this to our attention. One of our representatives will be reaching out to you shortly to resolve this matter as quickly as possible. Please know that we take your concerns seriously and are committed to making this right. Thank you for your patience, and we look forward to assisting you.
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Maitlyn
Mar 1, 2025
Y'all won't cancel my order when I've…
Y'all won't cancel my order when I've explained that I can't afford it. Unprofessional and selfish.
Response from NewSmileMar 1, 2025
Hi Maitlyn, We are sorry to hear that you were unable to cancel your order. One of our representatives will reach out to you so we can help you solve this matter.
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