NewSmileReviews of newsmilelife.com

I cannot express how deeply disappointed I am at the level of customer service. I don't know if they have a shared email inbox their personnel works from, but it seems as though they simply are not organized enough to address customer service inquiries. Multiple people answer emails with responses inconsistent with the previous person - even on the same email thread. Weird. At the end of the day, my situation still isn't resolved and I've simplified it as much as I possibly could. Sigh. I'm sure there are better providers - it ended up being worth paying far more with my dentist than the pain of dealing with NewSmile

I advance-paid for money off on retainers. My card was charged almost 2 months ago for retainers but I haven't received them. I've emailed over 20 times and received 1 response. When they charged my card their email said I would receive the retainers in 2-3 weeks. When they didn't arrive and I coninued emailing for weeks, I received an email saying I would receive the retainers in 2-3 weeks. I've called. There's a recording saying to call back another time and the call ends. I paid an upfront $99 for a discount and another $99 for the product and received nothing. I wouldn't advise anyone to use this company.Re: Order NS29310US

DO NOT TRUST Painful and difficult to work with throughout. Finished treatment three months ago and still haven’t received retainers. Sought further alignment due to treatment not being complete and told that they only seek an 85% success rate. Team do not reply for days or weeks and change terms throughout the process. Currently without any orthodontic support and teeth in a worse state than before and moving by themselves. Avoid at all costs.

Terrible. Once I ordered the impression kit, I got several different texts telling me they were my impression specialist. Once I got the kit and did my practice impression, crickets. I’ve emailed and texted several times and no response. I’ve moved on to another Aligners company.

I have bone loss around 3 of my teeth from these aligners. Unsupervised dentistry is just a bad idea. Now I’ll get getting a bone graft.

Made my purchase in Oct 2024 (for my daughter)...impression trays arrived in over 2 wks, which were too big for her mouth. Made contact, was told to re-order online for the small size. The website defaults to one size only...made contact again, the agent said she would send the correct trays. Same size as previous arrived & out of date putty...made contact again...no response! Made contact again, another set sent same incorrect size AGAIN....made the impressions (not perfect as they where still too big!!) now April 2025 and STILL NO ALIGNERS. Newsmile make a point of advertising customer service, but when I asked for a video call to help with the impressions, the reply was they are too busy! Requests for a refund are brushed off. 6 mths of being messed around...I am done!! I honestly do not expect much of a reply to this review... BUYER BEWARE...they are happy to take your money...all of the 'good reviews' are misleading. *update* 30th April no replies. found a phone number number for Canada 1-548-708-6882..goes to a call center somewhere in the world! I have AGAIN asked for a refund to be told 90 days!! *in reply to Newsmile request for an Order number #NS10442CA

I bought the dental impression kit on 11/29/24 for $109. I sent back the impressions so they can make my dental retainers. I never received notice from the company so I reached back out on 3/9/25 and they said my impressions were no good and I had to pay $80 for a new kit. I said that seems unfair and they offer to send me a new kit. The kit they sent me was not complete and not usable. I reached out for a refund. They agreed to refund me 3/25/25 but it has not been issued and all of my correspondence to the company has been ignored. I am concerned they are scamming others as they are scamming me.

I purchased the overnight retainers through a health savings account before my employment ended. I received the retainers and submitted them back the following day. I received a message after 2 days thing to send them back as soon as possible. I responded that they had already been sent back. I have now reached out two separate times via email with no response. I have also attempted to call their support telephone and was not answered. I submitted my photos with no confirmation of a doctor reviewing them. No confirmation that they had received my imprints. And everything has been completed over 4 weeks ago. I do not recommend this company. They have committed theft of almost $2,000.