New SilverReviews of newsilver.com

James was great and the team worked hard to get id done...thank you

Very great company to do a refinance with. Quick process and very responsive.

I was attempting to close a loan with New Silver for approx. $120k ($45k down). I applied for the loan, and was approved at a rate and fee, as well as term of loan. I communicated with lender if I missed closing, I stood to lose my earnest money. My representative made multiple errors, including terms of loan, prepayment penalty, % of concessions from seller allowed and the loan rate. I communicated this to management and they would not help at all. Additionally, the lender they worked with required a certain appraisal and for me to spend $600 to register to do business in State of MS. After being late on closing by several weeks, and with a 1.5% interest rate higher than approved for (another error of lending company), I then lost 1% of seller concession because this lender would not allow more than 2% - even though I asked prior to signing the real estate contract and lender told me 3% was allowed. The appraisal they used was the wrong type and as such, lender would not clear it. I ended up taking a hard money loan from another company and closed with no issues in 4 days. In the end, because of the errors of New Silver, I lost $1,250 in fees as well as several hundred dollars in being late to close by nearly a month. Lastly, I had to pay $5,000 in origination fees with the other lender to close immediately. This is gross negligence and New Silver should not be allowed to lend money period. I plan to pursue this legally or as far as I need to take it to get reimbursed for my fees and ensure other buyers are not harmed the way I was. In over 25 real estate transactions, I have NEVER had such a poor experience. New Silver is the WORST.

The process was great fast and simple they have a great team quickly to respond back to messages great job!!! Thanks New silver!!

I’m delighted to share my exceptional experience with New Silver Lending. My recent refinance process was incredibly smooth having engaged their services multiple times, I can confidently say that they consistently exceed expectations. A great thank you to James Keagan, Amra, and Alex for their dedication in going the extra mile. Their commitment to customer satisfaction truly sets them apart.

They are helpful, responsive, and on top of it. Communication is great, and they can work as quickly as you can. As a first timer with them, I'd have loved a breakdown of the process, because some things were surprises for us, but now we know going forward. Would def recommend them.

Staff was extremely helpful and responsive. Made the process simple like it should be.

This is my first hard money lender. Have some rentals but first flip project. Still going through the process but the team has been very straight forward on term requirements. I’m glad I found them online. Any questions I had before closing was answered very promptly and clear. Hopefully that will continue through this whole process. Thank you New Silver!