NewSelfReviews of newself.com

I am completely happy with the medication. It works great and I’ve lost the weight I wanted to lose. However, I find it very difficult to get answers to my questions from the physician. The AI help is very prompt but not the Dr.

Very honest, helpful, customer service has been good

Smooth process with my doses, customer service was great as well. Would recommend!

I came to New Self from another “provider”. Very weary of inconsistency. New Self has been consistent, reliable and easy to contact. I have been able to relax with New Self and not worry about having to double check everything and me keep up with all of it. I highly recommend New Self. Staff is excellent and get back with you in a reasonable time frame. So glad I have found “MY” company.

Very easy to get started

Delivery, cost & follow up from new self is excellent.

I received my order in a timely manner and customer service is very helpful.

Terrible experience — delayed medication, warm shipment, and unexplained prescription change My experience with NewSelf has been extremely frustrating and concerning. My medication was significantly delayed, leaving me without tirzepatide for approximately two weeks. Also they increased the price without notifying me by $100. When it finally arrived, the package contained cooling packs, but they were completely warm. This is an injectable compounded medication that I expected to arrive properly temperature-controlled, so I was immediately concerned about whether the medication was still safe and effective to use. Then I discovered that my prescription had been changed without any explanation to me. My previous prescription was tirzepatide 28 mg/mL, with instructions to inject 50 units once weekly — approximately 14 mg per week. The medication NewSelf just sent is only 10 mg/mL, with instructions to inject 75 units twice weekly — 7.5 mg per injection and 15 mg total per week. So not only did the concentration change dramatically, but my dosing schedule was changed from once weekly to twice weekly. No one contacted me to explain why my prescription was being changed or discussed the new dosing schedule with me. This is exactly the type of medication where clear communication and accurate dosing instructions matter. Patients should not have to sit at home comparing old and new vial concentrations and doing the math themselves to figure out what they’ve been prescribed. Between the lengthy delay that caused me to miss approximately two weeks of medication, the medication arriving with warm cooling packs, and an unexplained change in both concentration and dosing schedule, I have lost confidence in NewSelf’s handling of my care and canceling. I expect much better communication and quality control from a company dispensing prescription injectable medication. Update: new self was very concerned about this poor but honest review. I asked for a full refund and they agreed to give me half of my money back. However, they wanted me to take down this review and exchange for a partial refund. they are continuing to email and reach out to me to delete this. Message to NewSelf - we are done here. Do not contact me again.