Tracy T.
Unresponsive customer care and doctors
I have been on semiglutide prior to switching to NewSelf. I was losing weight slowly. I switched companies because my provider changed. I have been on NewSelf for 3 weeks. My hunger is raging and I've gained weight. They started me on a slightly higher dose and I'm confused as to why this is happening. I have tried to log my information in the Metabolic Report but it does not save. There is no place to track my weight but on a separate site. I have messaged customer service countless times with no reply. Please do your research because I obviously did not research this enough. I also paid for a year up front to get the best price. I'm sooo sorry I did.
Response from NewSelfMar 18, 2026
Hi Tracy, We’re sorry to hear about your experience and understand how concerning this must feel, especially after previously seeing progress. Weight response can vary when switching providers, even at similar or slightly higher doses, and factors like formulation, timing, and individual metabolism can all play a role. This is something our medical team can help evaluate and adjust if needed. We also understand your concerns regarding the Metabolic Report and tracking tools, and your feedback has been noted as we continue improving the platform experience. Regarding support, we can see that you have received a response from our doctor, and we encourage you to continue that conversation so any necessary adjustments can be made to your plan. If you still need assistance, please leave a note through your patient portal, and our team will be happy to support you further. Best regards, Newself