We're the health cheat code that combines new tech, on-demand doctors, and access to revolutionary peptides in one easy-to-use platform. Starting with weight loss, we help you optimize your health at prices everyone can afford. Real doctors prescribe exactly what your body needs, and everything ships overnight. It's never been this simple to get the best health treatments delivered right to your door.
NewSelf (newself.com) has 3,280 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
newself.com
Website
newself.com
Category
Hospital & Emergency
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
i have the product, it works, the supplier did not send needles required , i cannot get through to anyone at the company that is a real person. i live in rural south Carolina and one must have a prescription to get needles.
Response from NewSelfMay 27, 2026
We were unable to verify that this was a legitimate customer experience.
SP
Sparkle P.
I went on line and I wish I never gave…
I went on line and I wish I never gave these people’s my phone number. I have told them no At least 6 times. I still get calls from them at least 5 times a day! Every time I tell someone no and take me off the list. I will receive another call. I am literally ready to file a complaint.
This response is the dumbest response that I have ever seen. How in the world when someone calls knows my full name and phone number then specifically ask about the product that I inquired about on the website? Yes you are RESPONSIBLE! What does my phone settings have to do with your company calling from different numbers from my area code? I didn’t expect you to be honest I have already seen the FDA investigation against you, not giving customer’s their refunds and changing your name from the other trouble company OHMYMEDS. A tiger does not Change its stripes because the name has changed.
Anyone considering using this company!! Don’t trust them! They are being investigated by the FDA. They just changed the name. Please go read their response! It shows how uneducated and unprofessional the response was. DON’T TRUST THEM! Especially with something that you are putting in your body!
I am not the only one who finds this company not trustworthy. Here is the issues when pulled on google.
Regulatory and Safety ConcernsDespite strong consumer ratings, an official FDA Warning Letter issued to NewSelf highlights significant compliance issues:Misbranding and False Labeling: The FDA observed that NewSelf's marketing suggests the company compounds the GLP-1 medications itself. The FDA clarified that NewSelf is not the actual compounder of these drugs, rendering the labeling false and misleading under the Federal Food, Drug, and Cosmetic Act.Lack of BBB Accreditation: The business is not accredited by the Better Business Bureau (BBB) and has not passed its trust vetting process.Compounding Risks: Medical experts warn that telehealth providers selling unstandardized, compounded formulations carry higher inherent risks regarding medication potency and side effect management.
Information on Reddit from; by the way your company is all over Reddit.
The Bad & The Red FlagsAggressive Sales Tactics: Some Redditors in groups like the r/TirzepatideCompound Subreddit warn about high-pressure sales calls offering expensive long-term packages (e.g., $2049 for a 1-year supply).Customer Service Gaps: A recurring complaint is poor communication after an issue occurs, such as attempting to resolve incorrect medication dosing or delayed responses to inquiries.Fake Review Concerns: Many users on the platform have expressed skepticism regarding NewSelf's high off-site Trustpilot ratings, pointing to a pattern of suspiciously clustered, overly positive reviews.
Now I have proceeded to take this further. I am filing a complaint against your company with the Ohio attorney office , Better Business Bureau , FTC and FCC. I will come back and put the case numbers in parentheses for each bureau. I have all the robo call numbers that your company, emails and this response from Trustpilot. Don't threaten me with a good time!
Response from NewSelfMay 20, 2026
Thank you for bringing this matter to our attention. After reviewing our records, we have been unable to verify the details associated with this revie, and we do not currently believe it accurately reflects a verified customer experience with our company. Because we take fraudulent or misleading reviews seriously, we have requested additional information through Trustpilot so we can properly investigate the matter. If you are a legitimate customer, please contact us directly through our secure support portal with your order information, so we can review and address your concerns appropriately.
PS
Patrick S.
The lady that called was very helpful…
The lady that called was very helpful and honest. She convinced me it was not a scam. Also they included nausea pills.
Response from NewSelfMay 15, 2026
Thank you for your feedback! We’re so glad to hear you’ve had a positive experience with our team and service.
DH
Darlene H.
Michael L was awesome he gave me a…
Michael L was awesome he gave me a price I could afford and helped me with exactly he figured I would need to get to my idea weight and he said he would give me a call back to make sure I didn't need any help setting up my portal
Response from NewSelfMay 15, 2026
We’re thrilled to hear things have been going well for you. Thanks so much for your support!
TE
Terry
Glad I switched to NewSelf
The website gave me the information I needed to make my decision to NewSelf. Ordering and communicating with the doctor was easy. Shipping was fast too. Pricing was a decision maker.
Response from NewSelfMay 15, 2026
Thank you for the amazing review! We’re grateful to be part of your wellness journey.
DE
Devin
Easy to get started
The initial survey was easy to complete and a response from the doctor was almost immediate. The product arrived within a few days. Compared to other alternatives, the pricing is very good.
Response from NewSelfMay 15, 2026
We appreciate your trust in NewSelf and are so happy to hear you’ve had a great experience so far.
KL
Katherine L.
10/10 would recommend!
Such an amazing company. The website is so easy to use and the process is insanely quick start to finish. When it’s time for a refill, I get a text and the directions are so simple to follow. The shipping is always within a day which is super convenient, too!
Response from NewSelfMay 15, 2026
Thank you for sharing your experience! Our team truly appreciates your support and kind feedback.
LT
Lisa T.
Great communication when you have…
Great communication when you have questions. Meds were shipped quickly.
Response from NewSelfMay 15, 2026
We’re so glad to hear everything has gone smoothly. Thank you for being part of NewSelf!